global contact center solutions expert - Toronto - beBeeContactCenter

    beBeeContactCenter
    beBeeContactCenter Toronto

    1 week ago

    Job title: GCC ServiceNow Product Manager, Deloitte Global Technology

    Description

    Job Description:

    This is a pivotal role for an experienced professional to drive the adoption of current toolsets and leverage industry trends to propel innovation in contact center operations. Working with vendors and internal teams, the successful candidate will integrate business strategy and knowledge of software capabilities into vision and direction for the Global Contact Center (GCC). The primary focus will be on driving full functionality utilization of Genesys Cloud CX and ServiceNow as our CRM platform.


    About the Role:

    • Develop strategic programs to support global initiatives

    The ideal candidate must possess strong analytical skills, excellent stakeholder management abilities, and exceptional executive communication skills. They should have extensive experience in managing multi-disciplinary teams and delivering enterprise-grade solutions within large-scale complex programs. Experience with AI, API's, Genesys Cloud CX or other Contact Centre as a service platforms would be advantageous but not mandatory.


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