Customer Service Representative, Enterprise Risk - Markham, Canada - MNP

MNP

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Enterprise Risk - Charitable Lotteries' team as a Customer Service Representative. This opportunity will be a 1-year contract.

Customer service is an extension of the Lotteries themselves and of the charity organizations.

We believe that no one should be able to tell that customer service agents are not sitting in the charity's office, as they respond to their lottery question and concerns.

The customer focused team of agents seek to go above and beyond in how they handle significant volumes of customer inquiries, resolve complex payment issues, and provide winning ticket information related to Lotteries.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

Provide exceptional inbound/outbound customer support
Handle concerns regarding lottery ticket purchase, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken
Ensure proper security procedures are followed on all ecommerce customer interactions
Resolve customer complaints (i.e., ticket not received, payment issues)
Create and update customer files in customized databases
Ensure client and customer privacy is protected at all times

Skills and Experience

Completion of postsecondary school
2 years of relevant experience
Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet their specific needs
Efficient typing skills with a high degree of accuracy
Problem solving and decisionmaking skills
Strong communication skills exemplifying professionalism and politeness
Ability to work under pressure and meet deadlines

More than a paycheque, MNP is proud to offer customized rewards for our team members.

With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.