Community Impact Centre Supervisor - Red Deer - Theseed

Description

Job Category: Community Impact and Programs

Employment Type: Full time
Schedule: Monday to Friday from 8:00 a.m. to 4:00 p.m.
Reporting to: Director of Programs
City: Red Deer
Number of Positions to Fill: 1
RFR #: 1910

The Community Impact Centre Supervisor oversees the daily operations of the Centre and provides leadership to the Community Support Worker team. This role is instrumental in shaping the Centre's culture and environment, guiding staff and volunteers as they support guests participating in programs designed to reduce poverty and homelessness.
Reporting to the Community Impact Centre Manager, this position works closely with other departments to develop and deliver high-quality programs and services. The role involves crisis intervention and de-escalation as part of its core responsibilities.

DUTIES AND RESPONSIBILITIES

Leadership management

• Oversee the operations of the Community Impact Centre
• Oversee staff including recruitment, training, scheduling and performance management
• Provide leadership and direction to employees and volunteers
• Create an environment oriented to open communication, creative thinking and cohesive team effort
• Motivate and inspire team members to assess situations and make appropriate decisions to support guests
• Liaise with key departments (Shelter, Housing, Wellness, Employment, Volunteer Engagement, etc.) to explore opportunities for new or expanded programming & services to further support guests

Guests Engagement, Support, and Programming

• Assess community needs, develop and implement activities to respond to those needs
• Aid in designing programming that empowers vulnerable individuals and builds self-sustainability
• Build and nurture relationships with external partners and stakeholders
• Support the dignity of our guests by seeking to identify their needs in a respectful manner
• Assist with the cleaning of the site to ensure a safe and welcoming environment for all guests, employees, volunteers, and visitors.

Administrative

• Collects data and prepares required statistical reports on Community Impact Centre activities
• Monitor budget costs related to staffing and programming within the impact centre
• Develop Key Performance Indicators and assessment tools for various programs and ensure that these are recorded/met
• Ensure all materials and equipment needed for programs are in good working order
• Maintain a high level of confidentiality and professionalism
• Adheres to all Health and Safety protocols and procedures (e.g., incident reports, near‑miss reporting) and completes all mandatory training, including NVCI, SafeTalk, and First Aid.Other duties as assigned.

MINIMUM QUALIFICATIONS AND SKILLS

• An undergraduate degree in Social Work or related field, or equivalent level of experience
• Minimum of 1 year experience leading community development initiatives
• Minimum of 3 years of experience working directly with vulnerable groups, such as individuals experiencing homelessness, poverty, mental illness, or addiction
• Knowledge within the field of community development and community resilience initiatives
• Demonstrated ability to engage, communicate, and work effectively with a diverse range of people from various cultural and socio-economic backgrounds
• Experienced with developing and encouraging staff to come up with creative solutions to complex challenges and problem
• Must be self-directed and have the ability to work independently as required
• Skilled at multi-tasking, administration, and meeting facilitation
• Well-developed organizational, and time management skills
• Strong oral, written, and interpersonal communication skills
• Demonstrated effective conflict management and networking skills
• Intermediate computer skills in Microsoft Office Suite
• A valid Class 5 driver's license, access to a reliable vehicle with a minimum of $2,000,000 liability insurance, and a clean driver's abstract

WORKING CONDITIONS

• As The Mustard Seed is a Christian ministry, we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith
• Minimal to moderate physical effort required; Lifting, traveling, sitting, standing, walking, driving personal vehicle required as part of this role
• This position is often fast-paced and requires moderate amount of mental effort to analyze information and problem solve
• Potential for exposure to vicarious trauma
• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
  • Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed's Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

This position requires the use of a personal vehicle for company use and company vehicle. The candidate must have a valid driver's licence, maintain $2M Vehicle Liability insurance on the vehicle being used and will need to consent to a driver's abstract request.

COMPENSATION & BENEFITS

The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our careers page to see more job opportunities.