Information Technology - Toronto, Canada - Core Innovation and Management Services Inc
Core Innovation and Management Services Inc
Toronto, Canada
Verified Company
2 weeks ago
Description
Education:
College/CEGEP
- Experience: 7 months to less than 1 year
Work setting:
- Startup company
- Consulting firm
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Webserver backup and recovery operations
- Provide customer service
Computer and technology knowledge:
- Networking software
- Networking hardware
- Networking security
- Internet
- Mac OS
- MS Windows
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Personal suitability:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Ability to multitask
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week