Digital Product Owner - Toronto, Canada - BMO Financial Group

BMO Financial Group

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

33 Dundas Street West Toronto Ontario,M5G 3C2

Hybrid role

Supports the design and delivery of customer digital experiences for a designated portfolio. Ensures the customer is at the center of plans, designs and development that digitally enables customers.

Leverages customer insights to drive the overall customer experience definition and prioritization that enables a focus on what matters most to our customers.

Provides product and process expertise to manage the business and people impacts of work.

Works across functions, bringing together stakeholders to integrate technology across multiple channels, business groups, geographies and customer segments and ensure alignment with business goals.

Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Provides strategic input into business decisions as a trusted advisor.
Makes recommendations to senior leaders on strategy and new initiatives, based on an indepth understanding of the business/group.
Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
Develops and delivers the product vision and roadmap for a defined digital customer experience and manages the impacts.
Designs and produces regular and adhoc reports, and dashboards.
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
Leads a selfmanaged agile team focused on a designated customer digital experience.
Leads the design, implementation and management of core business/group processes.
Provides advice and guidance to assigned business/group on implementation of solutions; Represents the "voice of the customer" for the digital customer experience, familiar with customer feedback/pain points.
Recommends and implements solutions based on analysis of issues and implications for the business.
Influences and negotiates to achieve business objectives.
Assists in the development of strategic plans; Identifies emerging issues and trends to inform decisionmaking.
Helps determine business priorities and best sequence for execution of business/group strategy.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders (Product, Technology, Corporate Support Areas, business partners, etc.)
Builds effective relationships with internal/external stakeholders including third party suppliers.
Collaborates with internal and external stakeholders in order to deliver on business objectives.
Builds effective relationships with internal/external stakeholders
Ensures alignment between stakeholders.
Analyzes customer data and information to provide insights and recommendations.
Gathers and formats data into regular and adhoc reports, and dashboards.
Monitors and tracks customer experience, process performance and other metrics; addresses any issues.
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Provides input to the planning & implementation of changes in the channel operations environment.
Decides how to address requirements/user stories/product needs.
Writes user stories and helps to define requirements.
Supports execution and build of team deliverables/work streams within required service level agreements and standards.
Works with development and platform teams to ensure quality and timeliness of changes into the channel operations environment.
Supports the tracking, prioritization and resolution of issues related to customer digital experience.
Operates at a group/enterprisewide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and nonroutine.
Implements changes in response to shiftin