Program Coordinator - Calgary, Canada - Diverse Workforce

Diverse Workforce

Verified Company

Calgary, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Full Time hrs per week

Competitive salary and benefits package

The Program Coordinator is responsible for intake, settlement & referral services for clients and performs all functions related to the program.

Additionally, the Coordinator trains and assists settlement counsellors under the supervision of the Department Manager.

DUTIES AND RESPONSIBILITIES

Ensure high quality of program delivery for clients as well as appropriate training for the volunteers of the program
Organize orientation/information sessions for new immigrants on various topics of interest
Complete the ISP satisfaction survey by interviewing clients, volunteers and partners
Manage volunteers in the program in collaboration with the department and with CIWA volunteer program
Participate in outreach activities by doing presentations, distributing promotional material, contacting community groups and attending CIWA display at various events
Liaise between community organizations and CIWA regarding delivery of the program
Assist clients with information, referrals and support counselling, as required
Provide data entry and maintain accurate records
Coordinate the operation of the legal clinic as required
Report on activities, delivery and outcome of the program to the Department Manager
Provide training and mentoring to program staff
Assist Settlement staff in providing counselling services to high risk clients
Collaborate with the Department Manager to ensure program demands are met
Train Settlement staff on outcome measurement framework
Ensure client data entry is complete in CMS and iCARE databases
Assist with program reporting requirements including narratives and final reports
Attend and participate in CIWA events
Other duties as assigned by the Department Manager including requests for additional paid hours on a temporary basis when needed

STANDARDS OF PERFORMANCE

Ensure that professional approach is aligned with CIWA values
Maintain a positive working relationship with all staff and volunteers of CIWA
Maintain a positive image and professional work habits and represent CIWA in a professional manner
Demonstrate a high level of initiative and enthusiasm
Maintain confidentiality at all times
Demonstrate and high level of administrative and IT capacity

QUALIFICATIONS

Postsecondary education in the areas of Social Sciences and/or Humanities
Extensive experience with client service and program planning
Supervisory experience, ideally in a not for profit environment, is required
Proven experience in proposal/report writing
Computer literacy and strong communication skills including writing skills
Experience working with immigrants dealing with multiple barriers
Appreciation and knowledge of cultural diversity/experience working with an immigrant population
Strong team work skills and the ability to work using a participatory management style
Second language is an asset, Arabic, Farsi preferred

Vulnerable Sector Check.

If you are looking for a rewarding career in an environment that is collaborative, innovative and supportive please respond to this post