IT Support Specialist - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

389919BR

Technology Solutions

Toronto, ON

July 4, 2023

Company Overview

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD
We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you.

The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology.

TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Application Support covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and release management.

There's room to grow in all of it.

Job Description:

About This Role
Meaningful work is fueled by meaningful performance and career development conversations with your manager.

Here's some of what you may be asked to perform:

Oversee incident investigations to find root causes, then put highquality remediation plans into action.
Promote fresh ways of thinking, provide insight and recommendations based on industry practices and emerging technology trends.
Identify, recommend, source, negotiate, implement improvements and solutions (buy/build/reuse) to improve customer experience, availability and cost reduction.
Influence product direction, foresee issues, identify solutions, work with leadingedge products untested and unproven in the market.
Manage complex deployment in loadbalanced, serviceoriented environment.
Potentially test, debug, and performance analyze and document environment components.
Troubleshoot initial failures, work to resolve them, communicate
Huddle with business leaders, technology professionals, vendors and outsourced partners to assess project viability, priority and communications effectiveness.
Integrate technical solutions with the business environment, be aware of systems interdependencies and reusability, focus on seamless delivery.
Ensure appropriate security levels are established and maintained for processes, information exchange and system implementations.
Review, define, enforce and influence standards and quality metrics.
Ensure systems and operational availability meet or (even better) exceed negotiated service levels, report results.
Comply with both disaster and business recovery plans (and help define, review and test them).
Respect TD's technology delivery practices, standards, project management disciplines.
Help develop and maintain issue prevention processes, participate in promptly determining and resolving incidents.
Identify opportunities and put forward ideas to support cost effectiveness.
May develop and contribute to thirdparty contract negotiations.

Requirements:

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention.

It helps if you have:

Undergraduate Degree or Technical Certificate.
910 years relevant experience.
Work closely with Enterprise Architecture, Solution Architecture, Business Analysis and Project Management.
In depth knowledge of Java based Restful APIs and Portals, deployed on private or public cloud such as Azure, AWS or GCP
Design API Implementations in Java leveraging TD's technology framework and tooling
Review code written by developers for coding standards, design compliance, adherence to architectural policies, etc.
Support deployments through Jenkins and CI/CD pipelines.
Provide support and guidance for API developers and framework users
Design, develop and deploy on Azure Paas, Iaas and containers.
Design and develop Java solutions for security like encryption/decryption and integrating API flows with other enterprise tools.
Provide expertise and support for API development and implementation
Manage team responsible for API Development deliverables, including overall project business and data requirement contributions.
Advanced and extensive knowledge of the business (or organization), technical environment, standards, processes, procedures, programming languages and operating systems.
Strength in coaching and advising clients, partners and project teams.
Commitment to and belief in the quality of your deliverables.

Additional Information
Join in on what others in TD Technology Solutions are doing:

Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
Learn voraciously, stretch your thinking.

Additional Information

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