Assistant Manager, Retail - Toronto, Canada - Toronto Blue Jays

Toronto Blue Jays

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

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KEY ACCOUNTABILITIES:

Responsible for ensuring the general operations of all Jays Shop locations are carried out in the most professional, organized, and profitable manner possible.
Ability to open and close retail locations, processing sales, balancing the POS, and complete end of day reconciliation.
Analyze key performance indicators to maximize revenue potential including sales, average transaction value, units per transaction, conversion, among other relevant metrics.
Responsible for having a complete understanding of all systems, products, features, and services.
Lead the robust preseason recruiting and training initiatives, including interviewing, hiring, onboarding, and developing and executing training materials and plans. Continued focus on recruiting, as needed, throughout the season.
Motivate staff to engage with all fans according to _Toronto Blue Jays_ WE CARE values and retail/stadium service measures, to create a positive and welcoming experience for those who visit the ballpark.
Ensure all fan escalations are dealt with in a prompt and respectful manner. Work closely with other game day departments to resolve matters as required.
Provide regular feedback and guidance to Retail Leads and Retail Sales Associates. Complete employee performance reviews as required.
Work crossfunctionally with the merchandise buying and planning team to execute product features, planograms, promotions, and instadium retail events.
Ensure that retail locations and associated fixtures are in good standing and are repaired and maintained as needed.
Frequently assess product assortments and trends, inventory levels, and visual merchandising strategies and displays to maximize sales potential.
Responsible for executing cycle counts and inventory audits as required, to maintain inventory integrity and minimize shrink levels.
Work collaboratively with the Manager, Retail to evaluate current operating processes in place and create strategies for increasing process effectiveness.

SKILLS AND QUALIFICATIONS

Two to three years of progressive leadership experience in a fastpaced retail environment, including experience managing a large team (20+) of direct and/or indirect reports.
Postsecondary education in retail, business, or hospitality and events preferred.
Knowledge of the game of baseball and the Toronto Blue Jays a necessity.
Pointofsale experience both frontend and backend an asset.
Highly developed customer service and sales skills in a fastpaced and highvolume environment.
Skilled in leading and inspiring a team, with the motivation to coach and develop Jays Shop team members.
A team player who will establish and maintain strong relationships with internal departments and game day staff to reach desired results.
Confident and effective communication skills interpersonal, written, and verbal.
Excellent organizational and time management skills. Must be able to multitask and meet required deadlines.
Keen attention to detail and creative frame of mind.
Ability and willingness to work all 81 home games (evenings, weekends, and holidays) and other Rogers Centre concerts & events as required.
Will be required to stand for long periods of time.
Must be legally able to work in Canada.