Description

PROJECT ADVISOR

TPH operates 65 production centres across Canada to serve our customers where and when they need it. Locally produced, in the exact quantity that our customers require, and delivered when and where they need it. TPH has been named North America's most forest-friendly printer and one of Canada's Greenest Employers.

The purpose of the Project Advisor role is to assist the Manager in immediately responding to the volume of inquiries by consulting on Customer requests, making recommendations and then turn this into detailed quotes and work orders; then using simplest, smallest, order first, expedite each order into production.

The work that the Project Advisor does, is important, as this is when our customers form their first impressions of TPH's raving fans service. The Project Advisor must be a skilled listener, able to think on their feet, and deliver options that will bring the customer's ideas to life.

Job Type: Full-time, Permanent.

Compensation range: $20-$23 per hour

Expected hours: 40 per week.

Benefits:

Dental Care

Employee Assistance Program

Life Insurance

Prescription Drug coverage

Vison Care

Paid time off

Extended Health Care

Learning and Development

Rewards and Recognition

What you will be doing

• Assisting the Manager in immediately responding to inquiries
• Capturing the Customer's specifications into detailed estimates or work orders
• Job specifications, pricing details and other instructions are clearly itemized.
• Expediting work orders into production.
• Ensuring that all work in the location is moving along and will be complete prior to customer deadline.
• Cash handling and invoicing is done in compliance with TPH policies and procedures.
• Ensure account and contact information is regularly verified and updated and the Manager is always kept informed of status.
• Working with the manager to maintain customer relationships.
• Ensuring the accuracy of data inputted into our systems.

Skills that you bring...

• Experience with MS Office
• Experience with CRM tools is an asset.
• Customer Service experience in a retail environment
• A consultative approach to working with our customers.
• Team leadership skills
• Estimating and upselling
• Strong written and verbal skills

You are:

• Detail Oriented/Accurate- close attention to and review of work orders for accuracy and completeness, quality control
• Sense of Urgency- will enjoy working in a fast-paced deadline driven environment
• Reliable- ability to work at a consistent rate of productivity, punctual and a strong work ethic
• Coachable- open to feedback, able to collaborate and communicate with team members and customers, open to suggestions, adapt to new technologies.
• Problem Solver- ability to innovate, open to new ways of getting the job done, willing to consult with others to find a 3rd way, when unexpected challenges arise the ability to trouble shoot and consult teammates to find solutions.

Schedule: Monday to Friday, subject to change based on the needs of the business.

Work Location: In Person, Vancouver Downtown

Other Titles: Print Estimator, Production Supervisor Print, Customer Service Representative,

Commitment to Diversity, Inclusion, Accessibility & Anti-Racism:

TPH is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions and has opportunity to grow and develop. TPH will provide accommodation throughout the recruitment process upon request. If you require accommodation, please notify us and we will work with you to meet your needs.