Service Administrator - Cambridge, Canada - Class1 Inc

Class1 Inc

Verified Company

Cambridge, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service Administrator:

Functional area: Service
Country: Canada
City: Cambridge, ON
Company name: Class1 Inc
Date of posting: Nov 22, 2023Our solutions are a key part of the medical industry. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey of Building Better Healthcare.

MISSION

RESPONSIBILITIES

Work with our service team to create timely responses and quotations for customers in breakdown and deficiency scenarios.
Create/enter field service reports in service software.
Enter verbal and written purchase orders for spare parts into SAP, and initiate material transfer requests.
Create quotations and sales orders from written and verbal Purchase Orders (PO). Allocate parts to orders, create POs for nonstocked item/equipment, quote delivery time, quote freight charges and process the invoices to customers.
Help our service coordinator and the Field Service Engineers by identifying parts, where we can source them and the costing.
Use of software systems to create accurate, detailed quotations as well as documenting the actions and service completed for the customer report.
Issue return material numbers for shipping discrepancies, elements, and Class 1 service orders.
Advise authorized accounts (distributors and other customers) of spare parts pricing and availability.
Perform assigned duties in accordance with Class 1 Inc standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary.

TO SUCCEED YOU WILL NEED

The Service Administrator has a
'Customer First' attitude with an ability to maintain a professional and positive relationship with customers, industry peers, and colleagues.

This role requires a very high attention to detail and data entry accuracy.

They must, not only, be comfortable working in a fast-paced, deadline driven environment, but thrive in it, while balancing multiple priorities.

An inquisitive mind and tenacious appetite for continuous improvement.

QUALIFICATIONS

Minimum 2 years working within equipment service role or equivalent experience
Minimum 2 year's experience in the knowledge, concepts, procedures, of repair techniques for electrical and mechanical systems is an asset

KNOWLEDGE, SKILLS, & ABILITIES

Familiarity with ERP Software (SAP preferred)
Bilingual in English & French (verbal and written) considered an asset
Expertise in MS Office Suite including Word, Excel, and Outlook
Electrical control circuit knowledge considered an asset
Excellent organizational, interpersonal, and problemsolving skills
Excellent oral and written communication
Excellent analytical and problemsolving methodology
Attention to detail and strong reading comprehension skills
Able to collaborate across functions and all levels of organization
Negotiation, decisionmaking skills, communication, analysis
Ability to safely lift and carry up to fifty pounds (50lbs) as needed

IN RETURN, WE OFFER YOU

On the Job training in the delivery of highquality customer service to all Class 1 Inc. customers
Competitive wage
Extended health care plan, dental care, life and disability insurance
Company matching RRSP plan
Physical wellness subsidy
Paid time off (3 weeks' vacation to start, paid sick days, paid flex days)
Emergency travel insurance
Employee assistance program
Continuous learning opportunities

The position is based at our headquarters at 565 Boxwood Dr. Cambridge, Ontario, Canada N3E 1A5.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.