- Client Relationship Ownership: Building lasting connections with clients through regular communication
- Inventory Management: Maintaining accurate records and taking corrective action as needed
- Escalation Management: Identifying potential problems early on to prevent escalated situations
- Tactical Collaboration: Coordinating efforts between departments to achieve shared goals
**Contact Center Representative - Knowlton - beBeeCustomerRelations
Job title: Customer Service Agent
Description
Job Overview:
We are seeking a skilled professional to fill the role of Customer Relations Specialist. The ideal candidate will have 4+ years of experience in customer-facing positions, account management or business operations. Strong knowledge of inventory management principles and MRP/ERP systems is essential.
The successful applicant will be responsible for managing customer relationships, resolving issues promptly and escalating concerns when necessary. They should possess strong communication skills, both written and verbal.
Beyond technical expertise, we seek a dedicated individual who can effectively collaborate with internal teams to drive business objectives forward. This includes strategic planning, client relationship ownership and maintenance of target inventory levels.