Transportation Support Specialist - Mississauga, Canada - Brambles Group

Brambles Group

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.

We employ 11,000 people and operate in more than 55 countries.

Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.

You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model

Job Description:

Position Purpose

The primary purpose of this position is to triage, manage internal, external communication and obtaining and providing timely response to inquiries or issues.

This position monitor and supports Transportation Team with requests for tracking, tracing, at risk pickups or deliveries, service complaints (Salesforce).

Act as a backup for Transportation Coordinator.

Major/Key Accountabilities

Investigate, Process and document complaints and cases in Salesforce platform, keep Salesforce accurate and all tasks managed on a timely manner, to provide follow ups and maintain service level up to expectation
Work as a pivot between LC's, Carriers, Execution, Sales and retail members
Collaborate with Service Centres and Customer Care Centre to ensure deliveries planned, routed and executed per customer requirements.
Tracking and tracing shipments communicating with internal and external stakeholder of any potential failures and take required actions to recover loads limiting or mitigating customer impact.
Maintains accurate electronic documentation revolving around responsible area with systematic tools not limited to (SAP, Blue Yonder TMS, Sale Force, Outlook, Power BI, etc.).
Provide Holiday coverage per Logistics rotation schedule.
Prepare monthly KPI reports specific to tasks and take actions to address any negative trends to achieve performance targets.
Ensure external and internal customer needs are effectively met by holding carriers accountable thru building productive relationships and address performance issues.

Qualifications:

Essentials Qualifications:

Knowledge of Excel, Windows, and Microsoft
Bachelor's Degree in related field or 3+ years of relevant experience

Desirable Qualifications:

SAP
Salesforce
BlueYonder
Power BI
Microsoft Teams

Experience

3+ year experience in logistics, customer service, operations and or transportation.
Experienced working with TMS specific to routing, tendering, analytics, reporting and maintaining tables.
Knowledge of LTL and TL operations and expertise to create effective and dynamic routing guides.
Regional Geographical Expertise of major Canadian Provinces with expert understanding of mileage / distance as it relates to transit times to and from origin / destination.

Industry Expertise

Transportation industry knowledge, including key terminology; general knowledge of primary retail and manufacturing industries, knowledge of DOT regulations and hours of service.
Problem solving and decisionmaking skills with the ability to work in a team environment.

Skills and Knowledge

Strong customer focus
Ability to work in a cross functional role
Must have strong communications skills

Technical

Skill Requirements:
Good understanding of warehouse and transportation, procedures/operations; strong problem solving, organization, decision-making, communication, and time management skills.

Computer System/

Skill Requirements:
Strong Microsoft office skills required (PPT, Excel, Access). Knowledge of SAP, TMS, Six Sigma/Lean methodologies, and Sales Force systems preferred.

Languages

Essential English Desirable French

Objectif du poste

Le principal objectif de ce poste est de trier ainsi que de gérer les communications internes et externes et de fournir des réponses dans un délai raisonnable aux demandes ou aux problèmes.

Le titulaire de ce poste surveille les demandes soumises à l'équipe des transports et soutient celle-ci dans le cadre des activités de suivi, de repérage, de cueillettes ou livraisons à risque et de traitement des plaintes en lien avec le service (Salesforce).

Il agit à titre de personne de relève du coordonnateur des transports.

Principales responsabilités

Enquêter sur les plaintes et les requêtes, traiter cellesci et les documenter dans Salesforce, assurer l'exactitude de l'information dans Salesforce et gérer toutes les tâches dans un délai raisonnable, fournir des suivis et maintenir les niveaux de service conformément aux attentes.
Agir à titre de point de contact entre le coordonnateur de l