Aquatic Supervisor - Innisfil, Canada - Friday Harbour Resort

Friday Harbour Resort

Verified Company

Innisfil, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Spend your days surrounded by the beauty of Lake Simcoe.

With opportunities across the Resort at the Nest Golf Club, the Marina, with our Culinary, Food and Beverage, Landscape, Housekeeping and Recreation Teams, as well as at FH Fine Food and Starbucks at Friday Harbour.

Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort and always providing an exceptional guest experience.

Role Summary

Reporting to the Recreation and Leisure Manager, the Aquatics Supervisor will be responsible for overseeing the daily operations of the Beach Club and Lake Club pool and the guarding of the main waterfront area.

This includes providing leadership and guidance to the summer seasonal lifeguard team, ensuring the safety of all guests, and being accountable for the maintenance of the pool and beach area to ensure safety and ease of use.

Responsibilities:

Oversee the safe and efficient operations of all pool and beach operations including waterfront, Beach Club and Lake Club pool, splash pad and swimming lessons
Provide direction and lead the start and end of shift briefings
Supervise the pool and lifeguards, ensuring proper rotations and breaks are being taken
Work with the leadership team to ensure that associates are trained and clearly understand their role, responsibilities, and performance expectations
Assist in preparing work schedules and processing payroll, ensuring accuracy
Supervise assigned areas to ensure the safety of swimmers
Ensure that service standards are met by associates in all areas of the operation
Ensure that department goals are communicated, understood, and met by associates
Coach and counsel associates on work related concerns to ensure satisfaction and productivity
Assist the Recreation and Leisure Manager in preparing and presenting performance management documentation to associates
Coordinate tasks and work with other departments to ensure the department runs efficiently
Ensure that all rules and regulations are adhered to ensuring safety
Provide first aid treatment as required
Update the pool log by recording and documenting any incidents
Maintain direct contact with guests and communicate with them in an effective manner
Ensure equipment is stored in its proper place, pick up towels and debris, restock towels and straighten chairs
Conduct facility inspections, complete checklists, and advise leader of any concerns found
Assist guests with questions regarding the resort, activities, and general information
Assist in other areas of the Recreation and Leisure department
Welcome and acknowledge each guest with a smile, eye contact and a friendly verbal greeting using the guests' names when possible
Assists in dealing with incidents, emergencies and customer complaints with efficiency and professionalism
Communicates daily with the Recreation Leadership team, providing constructive feedback, ideas for improvements, daily operations updates, etc.
Issue and distribute uniforms and ensure associates are following grooming standards
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
Adhere to all environmental policies and programs as required
Other duties as assigned

Requirements:

Current National Lifeguard Service's certificate (dated 2 years or less)
Standard First Aid with CPR certification
Waterfront Guard Certification (NL or Red Cross) an asset
ORCA, Paddle Canada, or similar certification an asset
Ontario Boaters License an asset
Must possess excellent customer service skills
Strong verbal and written communication skills
Detailoriented and works with a high degree of accuracy
Ability to multitask in a fastpaced environment
Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions

Must be able to work flexible hours including evenings, weekends, and holidays
Required to move, lift, carry, pull, and place objects weighing less than or equal to 25 pounds without assistance
Significant exposure to varying weather conditions
Stand, sit or walk for an extended period or for an entire shift
Reach overhead and below the knees, including bending, twisting, and pulling
Move over sloping, uneven, or slippery surfaces
Work area is located alongside deep water

Join our team and make every day feel like Friday.

Friday Harbour is an equal opportunity employer committed to hiring a diverse workforce. Friday Harbour is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.