Technical Support Representative - Oakville, Canada - SM Cyclo of Canada, Ltd.

SM Cyclo of Canada, Ltd.

Verified Company

Oakville, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Purpose and Scope of Job:

Act as the first point of contact for industrial power transmission / motion control product lines (gearboxes, couplings, motors, inverters, etc.).

Primarily responsible for providing technical support to internal and external customers in response to a variety of technical and repair situations regarding our products and services.

Strengthen and maintain customer satisfaction in response to a variety of technical situations regarding our products and services.

This is a full time position in our Oakville facility.

Hours are Monday to Friday 8:00am - 5:00pm.

Benefits:

We offer a very generous benefit package consisting of: 100% company paid comprehensive benefits (Health/Dental/Insurance), a matching RRSP program, a pension plan and complimentary access to a licensed financial planner.

Perks:
Get your birthday off with pay. A spacious working environment with great Company culture, summer BBQs and other exciting employee events during the year.

Essential Functions (other duties may be assigned):

Provide technical assistance to customers on products purchased from SMC.
Gather and maintain the technical knowledge necessary to provide customers with efficient/effective technical solutions.
Read and understand technical information on drawings, instructional manuals and other technical product data.
Work with internal and external customers to provide project quotations; enter all quotations in Salesforce.
Promote atmosphere of positive attitude to our customers while exceeding their expectations for services provided.
Maintain product information materials and organize for quick reference when needed.
Develop/provide internal training/mentoring for new employees.
Work internally with outside sales force, product management and other departments to ensure customer satisfaction.
Assist customer service staff with technical and/or complex problems.
Handles medium to large complex projects with mínimal supervision

Research outside vendor product offerings and make the appropriate recommendations.

Minimum Qualifications:

Mechanical Engineering degree or other related technical discipline is preferred.
Four (4) years of technical or customer service experience with an industrial power transmission distributor or manufacturer (sizing gearboxes, couplings, motion control products, etc.).
Ability to read catalogs, drawings, and price sheets and understand complex technical information.
Experience with data entry, Salesforce and Microsoft Excel.
Must be able to work in a fastpaced environment.
Excellent problem solving skills.
Fluently bilingual, written & oral (French / English) would be considered an asset.

About Us:

SM Cyclo of Canada, Ltd. is also known globally as Sumitomo Drive Technologies.

We offer superior products, and it is our team members that cement our customer relationships by delivering superior service and performance to meet or exceed customers' expectations.

We expect our team members to give their best every day, and in return we strive to deliver the same superior service, performance, and rewards to our employees.

Other Accommodations:

Upon request, Sumitomo Drive Technologies will provide reasonable accommodation to persons with disabilities throughout the hiring and employment process.

It is the policy of Sumitomo Drive Technologies to recruit the most qualified individual for every opportunity in an efficient, professional and nondiscriminatory manner.

Sumitomo focuses on recruiting, employing, and advancing members in diverse groups in an ever-changing market.

Job Types:

Full-time, Permanent

Benefits: