Content Manager, People Development- Mississauga - Hatch

Hatch

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID:85384

Job Category:
Human Resources

Location:
Mississauga, ON, Canada

Join a company that is passionately committed to the pursuit of a better world through positive change.

With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate.

With practical solutions that are safe, innovative and sustainable, we think globally while acting locally.

Join our Project Delivery Group (PDG), a dynamic team of professionals passionately committed to world-class project delivery across the globe.

With expertise in sustainable studies, asset building and operations, and industry-leading efficiencies, our best-in-class team leverages methodologies, governance and systems that are unparalleled in the engineering space.

Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

The Content Manager, People Development is passionate about the Hatch learning environment.

In this role, you will help champion the learning technology infrastructure and provide guidance on learning technology as we strive to develop innovative learning solutions.

We believe each colleague owns their learning and we support them with the tools and environment to help them get where they want to go.

In this vital role, you will interact with stakeholders and their teams to implement and support the day-to-day operations of the learning systems team.

Manage the intake processes and daily operations of our Hatch award winning Learning system and tools (e.g., LMS, virtual classroom, authoring tools, etc.) which includes assigning projects, educating content owners on system capabilities, defining overarching setup guidelines and processes to globally drive efficiency and effectiveness.
Work with the SAP SuccessFactors Technical Lead to manage the daily operational activities and ongoing maintenance of the SAP SuccessFactors Learning module through our regional LMS administration team
Review technical requirements for learning solutions to provide direction on setup in learning platforms to ensure successful deployment and reporting
Partner closely with key business stakeholders to assess and collaboratively develop solutions that address overall learning system needs and align on priorities for change
Be passionate about creating a highquality, seamless user experience across our learning ecosystem that drives effective adoption
Produce high quality instructional resources to support various business units who design training and require training reports
Assist business stakeholders in achieving a sustained, error free technology environment, by proactively identifying risks and working with technology partners to develop and implement risk mitigation plans to reestablish stability
Provide excellent customer service by troubleshooting and resolving errors to meet our agreed upon service level agreements
Provide expertise and industry trends and best practices supporting the design and development of digital learning solutions (e.g., videos, elearning, infographics, podcasts, etc.)
Provide expertise on training metrics to evaluate the efficacy of our learning solutions and inform design
Research and manage relationships with external learning content vendors, monitor their effectiveness and utilization
Research innovation and best practices in L&D and serve as a resource to the business for alternative strategies and tactics
Identify opportunities for innovation, experimentation, continuous improvement and collaboration to meet business needs, simplify work, improve the experience for our employees
Build hightrust relationships with employees in People Development, HR, Operations, and the various business units we support
Support various projects related to learning and development as required

You bring to the role:

5+ years' experience with HR/Learning technologies such as learning management systems (LMS), online ticketing systems, virtual collaboration tools and digital learning authoring tools (Articulate 360, Adobe Captivate)
23 years' experience leading others and providing performance management, coaching and professional development
Deep expertise with learning technologies and analytics
Informed opinions on technology architecture and system process design
Proven experience effectively prioritizing workload to meet deadlines and work objectives
Proficient Microsoft Office skills, specifically Word, Excel, PowerPoint, SharePoint, and Teams.

Skills:

Excellent customer service skills, offering timely resolution to resolve tickets
Excellent interpersonal and communication skills, the ability to build relationships and influence individuals from all areas, role levels and functions in the firm
Strong consultative s