Customer Success Manager - Vancouver, Canada - Optix

Optix

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The workplace is being disrupted and we're leading the change toward a flexible and hybrid future. Are you interested in being a part of this evolution and passionate about shaping the future of work?

Optix is a technology platform that enables clients to manage, measure, and optimize their workplaces.

We empower our clients with beautifully crafted apps and a seamless user experience to simplify the day-to-day operations of their business.

Our customers are coworking managers and flex space operators that span across 25+ countries.

We're a passionate group of people who support each other to do our best work. We enjoy pour-over coffee, chocolate croissants, and jamming on our vision of changing the way the world works. And now we're looking for an entrepreneurial-minded individual to join our rapidly growing team.

Note:

This is a hybrid opportunity for someone based in Vancouver, BC (50% in our beautiful water-front Gastown office, 50% from home).

We welcome applicants from all walks of life. Even if you don't feel you meet every requirement listed, we would still love to hear why you think you would be an awesome addition to our team, and we encourage you to apply

Requirements:

Who you are:

4+ years of relevant clientfacing experience with at least 2 of those years in customer success with a technology company, preferably with a SaaS product
You have experience in managing and leading a team
Your writing is clear, concise, empathetic and typofree
You have exceptional verbal and written communication skills
You have experience with helping people or businesses use and get the most out of software
You've built and implemented scalable processes across a team
You obsess about the details and getting them right
You have strong time management skills and are able to work independently
You question the status quo, take ownership of your work, and proactively identify and address issues and opportunities
You like to move quickly and have a great sense of humour
You are ambitious, yet humble and quick to support your fellow teammates

Bonus points for:

Previous experience in a B2B SaaS environment
Proficiency using Intercom, Hubspot, and/or Jira

What you'll do:

Leading demos this is your chance to get curious and understand what our prospective clients are looking for from Optix and whether we are a good fit. This isn't a traditional sales pitch and is more focused on educating prospective clients vs making a hard sell
Following up with prospective clients on their questions and supporting them in getting the most out of their trial experience
Manage, Measure, and communicate results, successes, opportunities, learnings, and improvements on a diverse range of initiatives in a clear, simple, and engaging manner to senior leadership
Build key foundational tools and processes to help scale our proactive Customer Success efforts across our client base
Foster relationships with clients to establish yourself as their partner to build advocacy for Optix within our Clients' organizations
Support with client adoption of new features and functionality, helping them to reach critical milestones
Ensure clients gain the full value of the Optix platform throughout their entire lifecycle
Keep track of engagement with the platform to highlight key accounts and potential growth areas
Represent the voice of the customer in the product design process to ensure that product feedback is passed to the Product team
Work with the technical support team to ensure client issues are addressed and support materials are accessible
Execute on strategic customer success initiatives to support the growth of the company

Benefits

We take care of our teammates:
This is a unique opportunity to join a rapidly growing technology startup. Taking care of our team on this journey is a priority.

We offer:

Competitive salary compensation
Strong Employee Stock Option Plan offering
Excellent health and dental coverage program provided by Sunlife
Missiondriven workplace experience with a positive, collaborative, and supportive team culture
Personal and professional growth opportunities
Healthy snacks and locally roasted coffee slow pour is our jam
Weekly team lunches and socials
Annual health and fitness credit
Fun offsite activities that allow us to reconnect as a team
A beautiful, waterfront Gastown office and a flexible hybrid workplace plan