Jobs

    Account Supervisor, Client Services - Canada - Wurth Canada Limited

    Wurth Canada Limited
    Wurth Canada Limited Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Wurth Canada is a high-performance organization founded on core humanistic values such as achievement, trust, respect, integrity, accountability, and affiliation.

    We are seeking a Bilingual Supervisor for Customer Experience & Sales Support who has previous experience in leading a team with a focus on customer satisfaction.
    A Monday to Friday 8 – 5 EST opportunity that prioritizes work/life balance, offering flexibility within the role's daily responsibilities.

    Benefits include a Group Benefits Program (health, dental, life, EAP, etc.) and a Pension Plan.
    A comprehensive onboarding plan features a 6-month mentoring program for new team members.
    A corporate platform for recognition fosters appreciation and collaboration, providing both intrinsic acknowledgment and monetary rewards.

    While offering a Work From Home option, we also have an office with amenities like an onsite gym, unlimited coffee/tea, and a summer outdoor patio for local employees.

    Reporting to the Director of Customer Experience & Sales Support, your responsibilities will include:

    • Supervising the day-to-day operations of sales support functions, overseeing approximately 17 employees.
    • Setting expectations and empowering the team to exceed KPIs through coaching sessions focused on performance and customer satisfaction.
    • Mentoring team members to aid in sales growth, skill development, and conducting 1:1s.
    • Managing resource allocation, workflow, order processing, data collection, billing, reporting, and customer service policies.
    • Collaborating with National and Regional Key Accounts Sales teams.
    • Enhancing operational performance through feedback, building standard practices, and developing processes.
    • Creating scalable strategies to improve customer service.

    Requirements:

    • Full bilingual proficiency (French/English) in verbal and written communication.
    • Experience in hiring, coaching, training, and leadership.
    • Expertise in supervisory methods, coaching, and talent development.
    • Proficiency in Microsoft Suite applications.

    Our Wurth sales team serves clients across various industries like Automotive, Cargo, Metal, and Construction.

    All candidates will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability status.
    At Wurth Canada, we seek individuals committed to personal growth, providing the necessary training for success in the industry.



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