Technical Customer Experience Intern - Montréal, Canada - Apollo Scooters

Apollo Scooters

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Calling All Tech Enthusiasts:
Join Our Team as a Technical Customer Experience Intern

Are you passionate about tech and ready to take customer experience to the next level? Join us at Apollo as a Technical Customer Experience Specialist In this role, you'll dive into the exciting world of electric scooters while providing top-notch support to our customers.

Alongside the duties listed above, you'll become an expert in all things scooter-related, handling inquiries ranging from hardware glitches to software snags with finesse.

This position is a paid internship from May 1st to August 31st 2024._

Your Adventure Awaits:

Every day, you'll embark on a new adventure, tackling customer inquiries with technical prowess and a customer-centric approach. From troubleshooting hardware hiccups to guiding customers through software quirks, you'll be the go-to guru for all things scooter-related. Your mission? To ensure every customer interaction is smooth, seamless, and leaves them feeling confident in their Apollo experience.

Core Tasks to Power Your Journey:

Dive deep into the world of electric scooters, mastering the ins and outs of Apollo's cutting-edge technology.
Provide expert troubleshooting support for hardware and software issues, resolving customer inquiries with precision and care.
Collaborate closely with crossfunctional teams to escalate and resolve complex technical issues, ensuring swift resolutions for our customers.
Leverage your technical expertise to contribute insights and recommendations for product improvements, enhancing the overall customer experience.
Stay ahead of the curve by continuously expanding your knowledge of electric scooter technology and industry trends.

Who You Are:

A tech enthusiast with a knack for problemsolving and a passion for customer satisfaction.
Detailoriented and analytical, with the ability to diagnose and resolve technical issues efficiently.
A strong communicator, able to explain complex technical concepts in a clear and concise manner.
Adaptable and eager to learn, with a willingness to dive into new technologies and tools.
Cool under pressure, with the ability to thrive in a fastpaced, dynamic environment.

Preferred Skills to Supercharge Your Success:

Experience in technical support or a related field, with a solid understanding of hardware and software troubleshooting.
Familiarity with electric scooter technology or a willingness to learn about it.
Proficiency in ticketing systems and customer support tools, such as Zendesk or similar platforms.
Excellent interpersonal skills and a customercentric mindset, dedicated to delivering exceptional service with every interaction.

**Ready to Ignite Your Career?