Plumbing Sales Supervisor - Headingley, Canada - King's Services

King's Services

Verified Company

Headingley, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Position:
Plumbing Sales Supervisor - Full Time Permanent

Department:

Plumbing & Excavation Operations

Reports to:
Plumbing Manager

About Us

King's Services is Manitoba's leading provider of portable restroom, septic and vacuum truck service, temporary fence panels, and plumbing and drain cleaning.

Based in Headingly, we have provided essential service in the waste industry for more than 35 years.

We are growing and looking for hard working and initiative-taking individuals to be a part of a positive work environment and team atmosphere of a company that strives to be the best in our industry.

Position Overview

The Plumbing Sales Supervisor is responsible for generating sales revenue, responsible for sourcing new clients, providing exceptional customer service, and meeting revenue quotas.

Additionally, this position works closely with other departments in a collaborative effort to achieve company goals of customer acquisition, revenue increases, and profitability.

Excel at delivering WOW through Service.

Primary Responsibilities with Service Technicians:

Show up on time every day, ready to work with a positive attitude
Maintain and foster relationships with current customers ensuring the customer's needs are being met
Perform job inspections for drainage systems by running sewer cameras and advise solution to customer
Make sure permits are pulled on all jobs and inspections are scheduled
Efficiently and effectively manage daily communication flow with customers and Technicians team members
Prepare Option Sheets and or/reports, emphasize product features and benefits, prices, discuss credit terms
Communicates effectively with Dispatch team in reviewing and making necessary adjustments to routes to determine most efficient and profitable routes
Help solve problems and complaints that affect service, efficiency, and productivity of the plumbers
Visit jobs that technicians are dispatched to for second opinions
Meet with technicians at jobs to provide sales assistance
Promote and train technicians on high customer service standards
Present all King's products and services with special emphasis on customer service
Present quotes based on King's formula and/or pricing guide
Maintain customer contact after the sale to insure happy and satisfied customers
If necessary, collect payment from customers if the service technician or billing department is unable to do so, on the jobs you have sold
Accurately complete all paperwork in a timely manner
Promote professionalism
Call technicians as they are driving to calls to make sure they perform at peak levels
Hold the team accountable to minimum standards
Conduct and sets training meetings for field departments to help improve sales for technicians, role playing tech generated leads, etc.
Canvassing and marketing of areas with technicians on down time
Assist with technical work problem solving and conduct field visits to ensure quality control and service excellence
Follow all applicable safe work practices and ensure the team has correct PPEs and follows safety and health policies and procedures
Assisting with interview process of new Technicians when required
Perform other duties as required

Other Responsibilities:

Assist Plumbing manager ensuring the service vans are clean and organized
Support and assist plumbing manager to resolve client complaints by visiting job sites and addressing concerns effectively

Requirements:

Undergraduate education or equivalent related work experience
Two years experience in sales environment
Strong Computer skills word, excel, internet. Experience with Field Service software programs an asset
Excellent communication skills, Sales driven person, great interpersonal skills
Able to work independently and work remotely on the road
Must be able to respond and answer phone calls as needed throughout the week including evenings and weekends when necessary
Able to review all after hours calls and provide weekly reports
Professional attitude and exceptional people skills to work as a team player and provide professional customer service, and the ability to work independently with mínimal supervision
Ability to pay strict attention to detail
Demonstrated organizational and planning skills and ability to maintain focus and work in a fastpaced, environment

Minimum Performance Standards:

Have no more than 4 customer complaints per month. Any received complaints must be immediately dealt and followed up by a detailed note of incident
Pay period is calculated from Monday through Sunday, and only on projects collected in full
Field sale supervisor must insure every one of their team members hit their weekly minimum standards. Also ensure their monthly minimum standards are met.
Required to keep track of all jobs dispatched to their teams.
Responsible for having sales meetings a minimum of 1 time per wee