Parts & Customer Service Specialist - French - Mirabel, Canada - Biesse Group

Biesse Group
Biesse Group
Verified Company
Mirabel, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Biesse Group is a global leader in technologies for processing wood, glass, stone, plastic and metal.

It designs, manufactures and distributes machines, integrated systems and software for manufacturers of furniture, door/window frames and components for the construction, shipbuilding and aerospace industries.

It invests on average 14 million Euros per year in R&D, boasting over 200 registered patents. It operates through 9 industrial sites, 39 branches and 300 agents and selected dealers, exporting 90% of its production. Its customers include some of the most prestigious names in Italian and international design.


Primary Responsibilities:


  • Manage the Parts' department database management system (DBMS) queue orders and customer inquiries.
  • Utilize the Parts departments system portals to manage customer orders and research the appropriate items related to customer request.
  • Field inbound phone calls from customers, sales representatives and/or field technicians and complete parts quotations and sales orders.
  • Order processing includes, but is not limited to, requesting and sending quotes, confirming orders, and tracking order fulfillment.
  • Build relationships with various internal departments and Biesse Factories to streamline customer requests and orders.
  • Utilize problem-solving skills to research complex issues, reach a conclusion, and execute with exceptional customer service.
  • Collaborate with team members to streamline and improve processes and procedures as well as resolve customer issues.
  • Follow up with customers who have outstanding requests to provide any updates or developments.
  • Resolve logístical issues with Canada customers including, but not limited to quality claims and missing shipments in tandem with the Warehouse Manager.
  • Identify and escalate issues as necessary to supervisors.
  • Utilize Excel reporting.
  • Other duties as assigned.

Qualifications:

-
Bilingual in French/English required:

  • 23 years' of Sales/Customer Service experience; Auto parts, tooling, machinery, or manufacturing/production industry experience preferred
  • Knowledge to Intermediate Microsoft Office Skills (Excel, Office, Powerpoint, Word)
  • Experience using Oracle or similar system for queue management and order placement
  • Excellent written, verbal, and interpersonal communication skills
  • Ability to prioritize tasks in a fastpaced environment
  • Organization and issue tracking skills with ability to follow through on commitments to customers
  • Selfstarting attitude
- willingness to take initiative, ask questions, and drive for results


Pay:
$23.00-$28.00 per hour


Benefits:


  • Dental care
  • Disability insurance
  • Extended health care
  • Onsite parking
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Mirabel, QC J7J 0G2: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • This is an onsite position. Are you willing to commute to the office?

Education:


  • Secondary School (preferred)

Experience:


  • Call center: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Location:
In person
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