Lead Animal Care Attendant - Toronto, ON, Canada - Juno Veterinary, Inc

Description

Our mission is to build the next generation of animal care for the modern world. By leveraging technology and design, we are reimagining the animal care experience for pets, pet parents, and care providers from the ground up. With the consumer and pet at the heart of everything we do, we seek to rebuild the way veterinary medicine is delivered and disrupt a traditional industry across every customer touchpoint and interaction.

We are looking for a Lead Animal Care Attendant (ACA) to join our in-Clinic team and be a part of the clinic's 'founding team'. Reporting to the clinic's Practice Manager, the individual in this leadership role will be building their skill set to coach, develop and motivate the team of ACAs in the clinic. This role will also work closely with the other leaders in the clinic to ensure consistency in communication, feedback and the on-going support of the team in order to be able to offer the best care possible for our Members and in order to continue to elevate the team's job love.

The leader in this role will work with the Practice Manager to build and develop an exceptional team of ACAs. This position will also help you to fine tune your communication skills and is ideal for someone who thrives in a cross-functional team with continuous opportunities to grow your leadership skills.

In this role, we are looking for a leader and teacher who is passionate about pets and the people who love them, and someone who is excited about coaching and mentoring a team to help us bring our mission to life as we grow.

What You'll Do:

• Help to lead, coach and teach a team of passionate ACAs through on-going development and communication
• Lead by example by being both a student of leadership and a teacher of skills
• Focus on patient care
• Support the Practice Manager to identify areas of improvement for the ACA team as well as celebrate successes each and every day
• Remain open to feedback and being coachable in your relentless pursuit of being better in order to best support the team;
• Identify talent and be a point of contact for ACA recruitment and interviewing through to the onboarding process
• Identify development and training opportunities for the ACA team, and work with the Practice Manager to build out development plans for the ACA team
• Represent for the ACA team to ensure that they feel heard and their perspective is visible during leadership discussions
• Collaborate with the ACA team to ensure regular cadence of communication and that all ACAs understand and acknowledge updates relevant to the clinic team
• Always representing a gold standard of care and supporting the ACA team to do the same by adhering to SOPs and Juno best practices
• Support the ACA team with opportunities for Continuing Education and ongoing training
• Be a leader of the Juno Brand Tenets in action to support the ACA team to have maximum job love
• Step in and help coach conflict resolution among team members collaborating with People Operations as needed
• Lead and participate in activities that support the well-being of the in-clinic team to ensure the health and wellness of the team is always top of mind
• Support the Practice Manager with inventory and product supply ordering
• Foster an environment of continuous learning, improvement and excellence

You Have:

• 2+ years as an ACA/Veterinary Assistant
• Previous leadership experience preferred
• Strong communication skills both verbal and written
• The ability to create a sense of belonging and elevate team morale

Our Promise To You:

• Full benefits package including access to mental health support, continuing education, and mentorship opportunities
• A collaborative team who has your back and will welcome you as part of the pack
• Time for you and your loved ones: great PTO, discounted Juno Vet services for pets
• An opportunity to make a positive impact for those around you

The role of Lead ACA at Juno may require evening and weekend work, as well as working closely with team members who are working with Members who may be experiencing emotional distress and/or frustration, as well as managing challenging members and patients. This position will be based in our clinic with occasional travel required locally for training and cross functional meetings with our Clinic Support Centre team.

We're looking for people who are not just team players, but also leaders. If you've made it this far, you're probably looking for something different than what's already out there. So were we — let's meet.

Juno Veterinary is committed to providing an equal employment opportunity for all candidates and employees. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a positive and successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and throughout employment by contacting our People Operations team. If you have feedback on how to make our recruiting process more equitable or accessible, please let us know