Clinic Experience Associate - London
1 month ago
About This Opportunity
The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to ensure all clients come into our clinics feeling welcome, supported, and heard.This will be achieved by creating a warm and inviting clinic environment,
supporting clients with questions,
and anticipating challenges with a solutions-focused approach.
- Create a welcoming environment for clients,guests,team members and stakeholders
- Respond to in-person,telephone and digital (email and SMS through Clinicmaster) inquires promptly
- Solve problems anticipate challenges barriers or areas of friction – mitigate or solve before they occur whenever possible
- Provide personalized interactions with clients actively seek to understand what matters most to clients communicating so everyone is aware
Job description
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