Sales Support Coordinator - Markham, Canada - Xygna North America

Xygna North America

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

XYG is a fully-integrated glass manufacturer specialized in the production of a wide range of quality glass products, serving customers all over the world.

From float glass to automotive glass and architectural glass - XYG is a globally-recognized manufacturer in glass.

Job Title - Sales Support Coordinator
Job Type - Full-Time
Location - Markham, Ontario

Incumbent is responsible for assisting the sales team in its everyday operations by attending to customer enquiries and providing customer service, preparing documentation for commercial transactions, and following up with internal / external parties to resolve customer issues.

Responsibilities:

Handle customer enquiries, prepare pricing and quotations;
Process orders, coordinate production and follow through to shipping and delivery of orders;
Communicate and engage with various departments to resolve customers' issues in a timely fashion;
Prepare commercial documentation including quotations, invoices, packing lists, delivery notices and other related documentation;
Crosscheck documents to ensure accuracy, follow up to resolve issues and address discrepancies;
Provide documentation to customers and other external parties, coordinating the flow of information internally and externally;
Collect and organize information from various data sources, prepare weekly reports or other adhoc reports;
Perform data entry of sales and shipment information;
Assist in other sales and marketing activities to promote the company's products;
Perform other duties as assigned.

Requirements:

Minimum 2 years of experience in a salesrelated or customer service role;
Fluency in English and Chinese (both written and verbal) preferred;
Proficiency with Microsoft Office (Outlook, Excel, Word);
Knowledge in Salesforce an asset;
Excellent communication skills;
Strong problemsolving abilities;
Proactive and eagerness to learn;
High degree of professionalism;
Meticulous attention to details;
Works well in a multicultural team environment;
Comfortable with multitasking and handling multiple priorities in a dynamic environment.