Field Service Supervisor - Kanata, Canada - TCAT Div of Toromont Industries Ltd

TCAT Div of Toromont Industries Ltd

Verified Company

Kanata, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Toromont Power Systems is looking for a Field Service Supervisor to join our team Our Field Service Supervisor is a key customer contact providing efficient, knowledgeable and professional customer service both personally and through strong team leadership.

This leader is responsible for also providing direction to the Field Service Team ensuring consistent implementation of policies and procedures in conjunction with corporate directives and increased market share.

As a Field Service Supervisor, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
Ensure all employees comply with established customer safety rules
Provide excellent customer service as key contact for field service requirements and work orders to maximize productivity of field service operations
Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
Improve customer and employee satisfaction by initiating corrective procedures in the field service operations
Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
Create quotes and review and prepare invoices for internal and external customers
Manage workinprogress (WIP) and contamination control
Investigate and report accidents or near misses
Identify and resolve issues by initiating corrective actions
Encourage continuous improvement for field operations through regularly scheduled meetings and associated training
Assist the PSM with the management of fixed assets and preparation for capital expenditures
Maintain maintenance on the fleet of field service trucks
Manage employees at offsite locations
Work with a sense of urgency and foster team efforts to encourage growth\

Must-haves for this role:

Postsecondary education
Minimum 5 years of experience in a service leader position

About Toromont Cat Power Systems

Toromont Cat Power Systems is an industry leader in the supply and integration of backup and prime power generation systems, rental generators, marine engines and industrial engines through customized engineering and packaging. A division of Toromont Industries. The Power Systems division is dedicated to supporting our customers when it comes to power generation, power quality, marine engines, industrial engines, rental power, pumps and temperature control_