Customer Success Manager 3 - Toronto - Behavox Limited.

    Behavox Limited.
    Behavox Limited. Toronto

    1 week ago

    Full time
    Description

    Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.

    From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.

    Our approach is unique, and it's validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.

    We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.

    About the Role

    The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Your key responsibilities include ensuring zero churn by facilitating high ROI for your customers, and expanding your book of business through upsells. Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals.

    • Work with some of the World's largest, most prestigious financial institutions.
    • Build strong foundations for our Customer Success team.
    • Drive ROI across a growing suite of cutting edge Machine Learning powered products.
    • Coordinate and execute functional deliverables during the delivery stage.
    • Prime customers for long‑term success following product go‑live.
    • Measure program success, guide customers on best practices, and engage executive stakeholders to further penetrate the account.

    What You'll Bring

    • A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies.
    • Knowledge of managing relationships with financial services companies, Enterprise, or large corporations – leading change management efforts and driving customer accountability.
    • Experience working with Enterprise, high‑touch clients with a BoB of 10 or fewer clients valued higher than $250k.
    • Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities.
    • Strong and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level.

    What You'll Do

    • Expand accounts and generate additional revenue within your book of business.
    • Reduce churn and retain accounts by increasing customer satisfaction.
    • Prioritize strategically to provide customer analysis and activity plans.
    • Apply highly customer‑centric practices to solve problems.
    • Work across departments (PMs, AEs) to champion for clients.

    What We Offer

    • A truly global mission with a passionate community in locations all over the world.
    • Huge impact and learning potential as our aspirations require bold innovation.
    • Highly competitive compensation with 100% bonus pay already integrated.
    • Benefits include fully covered health coverage for employee and family.
    • Generous time‑off policy and flexible work schedule.

    About Our Process

    We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two‑way assessment – the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment. During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies. The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.

    Important Notes

    • Use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process.
    • Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.

    As set forth in Behavox's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.


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