Community Service Clerk - North Vancouver, Canada - District of North Vancouver

District of North Vancouver

Verified Company

North Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Community Service Clerk (Bylaws):

JP#24-13

(Regular Full-Time)

Home to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District of North Vancouver is inspired by nature, and enriched by people.

Designated one of BC's Top Employers for six years, the District offers exciting professional development opportunities and a competitive total compensation package including a nine day fortnight and hybrid work options.

This is an exciting time to join the District, as we embark on a range of initiatives to transform digital service delivery, customer experience, and our approach to climate action.

Known for being a flexible, family-friendly employer with an inclusive workplace culture, the District of North Vancouver is an exceptional place to work.

If you are civic-minded and interested in making an impact on people and businesses on the beautiful North Shore, consider working for the District of North Vancouver.

The Planning, Properties and Permits Division has a regular full-time opportunity available for a customer service and detail-orientated Community Service Clerk to work with the Bylaw Services Department.

The duties of this position include:

Creation of letters and imaging records.
Preparing and maintaining investigative files and records, provide background support such as existence of District permits, maintaining databases, and processing time entry for payroll.
Organizing and taking minutes in meetings and bylaw schedules.
Maintain disputed bylaw notice database and adjudication records, and screen disputed bylaw notices.
Constant and extensive public contact and requiring strong customer service, communication and conflict resolution skills, tact, discretion, sound judgement and team skills.

The successful applicant has:

Sound knowledge of business English and office procedures.
Sound knowledge of the applicable sections of various bylaws.
The ability to perform assigned clerical, keyboarding and related duties, and make independent decisions in accordance with departmental rules, regulations, policies and procedures.
The ability to deal effectively with the public, other members of Bylaw Services, council, staff, business owners, contractors, community associations, RCMP, and other external contacts in processing inquiries and complaints; and provide a variety of factual information and related services in a professional, tactful and confidential manner, plus be able to work under pressure and function effectively while dealing with contentious matters and difficult customers.

Qualifications

Completion of Grade 12, supplemented by related courses, plus sound related clerical experience, preferably involving public contact in a municipal environment OR an equivalent combination of training and experience.

The ability to obtain RCMP security clearance is required.

Details

Salary:
The pay range for this unionized position is $29.48 to $34.63 per hour (2024 rates).

Hours of Work:35-hour work week.

Apply

If you require accommodation to participate in the recruitment process, please inform us when we contact you._
We thank you for your interest in employment with the District of North Vancouver and advise that only those shortlisted for an interview will be contacted._
We_ respectfully acknowledge the Coast Salish peoples, specifically the xwməθkwəyə̓ m (Musqueam), Sḵwx̱wú7mesh Úxwumixw (Squamish), and səlilwətaɬ (Tsleil-Waututh), on whose ancestral lands the District of North Vancouver is located._

Education :
Other trades certificate or diploma

Experience :
Experience an asset