Parts Person - Concord, Canada - iCare Appliance Repair

Description

iCare is a growing and thriving company, and the backbone of our success is our driven and passionate team.

We are looking for you to join us as an Appointment Coordinator and help us in providing exceptional service to residents across Ontario Here are some key details:

• Be able to work in a fast paced environment.
• Have strong English communication skills, both written and verbal.
• Demonstrate patience in all client communication and answer requests in a polite and professional manner.
• Have a minimum 1 year of prior customer service experience.
• Have excellent computer skills.
• Be able to work independently as well as within a team.
• Be skilled in multitasking and demonstrate flexibility to adapt to change in a fast paced environment.
• Receive all incoming Parts
• Process delivered parts into the system
• Assist service technicians by issuing parts.
• Follow up with all work orders completed on site with focus on parts that were ordered but not used or not needed for job completion.
• Allocate unused part for return to vendor, on site storage, or to be used on another work order
• Facilitate RMA with approved vendors
• Store and manage parts that can not be returned for credit
• Return Parts immediately to reduce the opportunity for packaging to be damaged rendering the parts nonreturnable and reduce the probability of vendor related restocking fees.
• Return any parts on a scheduled basis that were held past original work order completion for equipment and jobs that are no longer being completed.
• Utilize inventory of parts listing to ensure that onsite "inventory" is utilized prior to reordering parts already purchased

Job Types:
Full-time, Permanent


Salary:
$17.00-$19.00 per hour


Benefits:

• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Concord, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

- parts management: 1 year (preferred)


Language:

• English (required)

Shift availability:

• Day Shift (required)

Work Location:
In person