Technical Writer - Ottawa, Canada - Fortinet

Description

Fortinet is looking for a technical writer to join our Technical Documentation team in Ottawa. The successful candidate will create technical articles, documentation and user-facing materials to enhance knowledge transfer of new products, software releases and use cases.

You must have outstanding English language skills, a curiosity for technology, a passion for creating useful technical content, and an interest in single-sourcing content. You must also possess the ability to document features by reading specifications, talking to subject matter experts, and using the software.

Responsibilities:

• Work closely with Product Managers, Developers, QA, and others to understand new features, use cases, and customer scenarios
• Write and publish user guides, reference materials, and use-case scenarios for new product releases
• Write conceptual and procedural content
• Use images to supplement descriptive content, and deliver a user experience aligned with how customers want to consume the content

Requirements:

• At least 2-year experience working in computer networking environments
• Ability to convert complex technical information into clean, concise, and coherent end-user documentation in plain English
• Strong command of standard American English grammar and usage
• Experience using some or all of the following software: MadCap Flare, Adobe InDesign, Adobe Illustrator, and Adobe Photoshop
• BA or BS degree, preferably in computer science, computer engineering, electrical engineering, MIS, or a related field

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