Spa Practitioner - Ucluelet, Canada - Black Rock Oceanfront Resort

Black Rock Oceanfront Resort

Verified Company

Ucluelet, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description_
:
Spa Practitioner

Department_
:Spa

Job Summary
To provide professional and engaging wellness therapies and massage treatments to our clients. You will offer a full range of treatments to fulfill different client needs and objectives.

C
ompetencies Required

Education/Experience

Completion of High School
Massage Therapy Certification and/or Esthetician Certification
Experience in a luxury spa environment, preferably within a full service or luxury hotel would be an asset.

Skills

Have good communication skills, and multitasking skills.
Works well with a team.
People person with a caring, positive attitude to clients.
Able to communicate clearly in English.
Be highly organized.

Job Outline

Provides individualized bodywork treatments that meet the guests needs and expectations.
Recommends Spa products and treatments and provides pertinent hotel information.
Obtains the basic medical history for a client, assesses any problems, or conditions and suggests appropriate therapy based on current health of client.
Assesses guest needs and inquire about contraindications like any allergies, high blood pressure, and pregnancy before beginning the service.
Maintains spa and treatment room appearance, cleanliness according to standard operating procedures.
Maintains knowledge of hours of operation, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.
Sets up and organizes workstation with designated supplies, forms and resource materials, report shortages to supervisor.
Ensures that a high standard of service is maintained throughout the spa.
Provide massage services to guests using props and/or products.
Maintains complete knowledge of correct maintenance and use of equipment, also use equipment only as intended.
Anticipates guest's needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Maintains positive guest relations at all times and maintain client details and confidentiality.
Tries to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents or guest complaints.
Handles emergency procedures and report any accidents to your manager and security.
Handles inappropriate guest behavior as per the hotels standard operating procedures for Inappropriate conduct for guests and therapists.
Frequently checks with guest to promote comfort, safety, and security throughout service.
Fills out necessary reports or data at the end of each session.
Attends all scheduled meetings, classes, and training sessions.
Assists with washing and folding of all linens used in treatment rooms.

Prerequisites:

Caring, positive attitude to clients.
Available weekends and holidays.

Benefits:

Competitive, commissionbased pay.
Gratuities
Staff Discounts (40% off food at Currents and Big Beach Lounge, 40% off Spa Services)
Medical, Dental, Life Insurance & benefits
Associate Rates for hotel stays
Volunteer Support Opportunities
Team Enrichment Events
Financial Support for Relevant Education Opportunities
Inclusive Work Environment

This job description is intended an introduction of the role, rather than a complete list of skills, efforts, duties, responsibilities or working conditions associated with the position.