IT Security Services Specialist - Vancouver, Canada - IBM

IBM

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible.

Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Working with a team of security professionals from our SOC at Markham, you will be involved in deployment and integration activities, device management, policy management, event analysis and triage, servicelevel reporting and other security services related tasks.
Your Role and Responsibilities:
Review and analyze client requests, translate them into policies and rules and deploy to managed appliances/systems, following all processes and procedures, minimizing chances of failures and outages to client environments.
Regularly review product announcements, advisories and create remediation plans and implement to mitigate associated risks.
Lead and participate in troubleshooting sessions to find root cause of issues and provide quick workarounds and timely resolutions within client SLAs.
Perform all activities adhering to IBM and Client policies, processes and guidelines and contribute towards continuous improvements to the services.
Participate in oncall rotations and perform change and incident management outside of normal shift hours, as required.
Contribute towards team documentation efforts by creating and maintaining effective operational and technical documentation.
Work effectively as a team player and proactively identify and escalate to management any risks and opportunities in the managed services.
Effectively interface with client and IBM governance teams, handle escalations related to the team's services, and ensure high level of customer satisfaction.

work location is flexible

Required Technical and Professional Expertise

Eligible to acquire Canadian federal government security clearance Level
Secret (e.g. lived in Canada for 10 consecutive years)
Minimum 23 years experience in Security Operations role
Experience working with products, from major vendors such as Cisco, Proofpoint, Symantec, Microsoft, Forcepoint, RSA, and others, preferably in medium to large scale implementation and/or ongoing support.
Broad knowledge and experience with other security solutions in network/perimeter security and endpoint security solutions.
Handling security Incidents, Changes and Service Requests using IT service management tools and methodologies (ITIL).
Solid understanding of other IT infrastructure areas such as networking, servers, etc.; and how it relates to security solutions.

Preferred Technical and Professional Expertise

Bachelor's degree in Computer Science/Information Technology
Industry recognized security certifications. (Eg. CISSP, CCSP, CISM, CEH, Security+, etc.).
Technical certifications, product and vendor specific certifications (Eg. CCNA, CCSP, FNSE, PCNSE, BCCPA, JNCIS-FWV, etc.).
Experience working with service management tools such as ServiceNow.
Client facing experience supporting large scale security solutions.
Experience with cloud security solutions, working with major cloud computing service providers.

About Business Unit
IBM is a leading provider of enterprise security solutions.

Named by industry analysts as a leader in 12 security market segment categories, IBM Security is a multi-billion dollar business that is rapidly growing.

In an industry focused on building walls, IBM Security is focused on creating an open, connected security ecosystem that leverages AI and cloud to help clients improve compliance, stop threats, and grow their business securely.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.

The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources the