Portal Operations Specialist - Regina, Canada - Brandt

Brandt

Verified Company

Regina, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Brandt is currently looking to fill a Portal Operations Specialist position in our Regina, SK location. This position supports the development and operations of our secured online business platforms (Portals). Brandt maintains Portals to support our employees, dealers & customers. Reporting to the Manager of Portals, this role owns the day-to-day user experience of Brandt Portal's.

Duties & Responsibilities

Portal Content

Through expertise in operating web content management systems, provide a consistent and positive experience to users.
Understand the business needs of internal stakeholders as they relate to the Portal.
Collaborate with business stakeholders to plan, deliver, and maintain online content.
Assist in the development & implementation of operational standards required for content management within the online experience being delivered.

User Experience

Understand the relationship between site users and Brandt.
Provide direct support to site users as needed.
Assist in the development & delivery of user support materials.
Maintain tools for gathering relevant user behaviour analytics and feedback.

Development & Operations Team

Act as a contributing member of the Portal Development & Operations team.
Translate and effectively communicate relevant user behaviour analytics and feedback.

Required Skills:

No formal education is required, but an educational background in business, marketing, digital marketing, design, or other related training would be an asset.
A background working a similar field would be an asset but is not required.
Strong understanding of technical information technology concepts, but no software development skills are required.
Familiarity working with software development teams.
Willingness to take initiative: Selfmotivated to identify opportunities for improvement and act on them.
Ability to effectively communicate with and manage business customers and internal business stakeholders.
Document and support material creation experience. Understanding what information is relevant to each stakeholder presenting it in a clear and concise manner.

Required Experience