Front Desk Hospitality Agent - Toronto, ON, Canada - InterContinental Hotels Group

Description

At InterContinental Hotels & Resorts our role is to put the glamour into international travel. When you're part of the InterContinental Hotels & Resorts brand you're more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Front Desk Agent.

If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
Up-sell rooms where possible to maximize hotel revenue.

Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

Issue, control and release guest safe-deposit boxes.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; Promote team work and quality service through daily communications and coordination with other departments.

InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings.

We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity.

If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.