Store Operations Manager - Kingston, Canada - Insomnia Cookies

Insomnia Cookies

Verified Company

Kingston, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Insomnia Cookies started as a big dream in a tiny university dorm room in the US city of Philadelphia, amongst a group of friends, up late, craving something sweet and delicious.

With very limited takeout options available (this was back in 2003), our founder, Seth, took matters into his own hands.

And from that first warm, baked cookie, not only was a company launched, but an entire category too, redefining the late-night, delivery-focused, food-service industry as we know it

Store Operations Manager (GM) role at our soon to open Canadian store adjacent to Queens University We're not just a cookie company, we're a community of Insomniacs. We know our cookies are the most delicious around, but it's our team members that make Insomnia Cookies an amazing place to be. Have a hunger to succeed? A passion for the sweeter things in life? Got big dreams and a ceaseless imagination? Then we want to get to know YOU

Check out some vids to learn more

Who We Are

Insomnia Cookies Timeline

Core Values

Comp & Sweet Position Perks:

- a starting base salary of $58,000 to $65,000 plus a monthly bonus compensation package.
- a $50.00 per month cellphone data plan stipend.
- enrollment in our _Cookie Jar _deferred compensation program.
- excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.

401K with contribution match.
2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
Enrollment in our _Cookie College_ learning/training platform.

- free cookies, awesome swag and so much more

Job Duties & Position Focus:

Hire, coach and develop a diverse parttime hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
Manage and audit inventory to maintain proper controls.
Create and execute fun, local marketing drops.
Create and drive instore recognition programs/contests.

What we seek:

3+ years of management/leadership experience in a restaurant or retail establishment
Availability to work 23 midtolate shifts throughout the latter part of the week (Thurs
Sun)
Benevolent leadership style with a playercoach mentality when it comes to daytoday management of the business
An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
Familiarity with using commercial convection ovens a plus

About us:
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so. many. cookies.

later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night.

With an expanding footprint of over 250 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa.

(where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"