Customer Service Representative - Peterborough, Canada - Saint Gobain

Saint Gobain

Verified Company

Peterborough, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Role WHAT'S THE JOB?**We are presently looking for a Customer Service Representative at our Peterborough branch.

Schedule:
Monday to Friday

Status:
Full Time, permanent, On-site

Here's what you'll be responsible for in this role

Be an allaround champion who can understand customer needs and advise best solutions for a positive customer experience
Process customer orders with accuracy and efficiency in accordance with standard procedures including taking payments within the branch (customer facing)
Address client inquiries regarding order status and complete order adjustments in a timely manner
Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary
Liaise with head office and other branches within Ontario to solicit inventory to meet customers' needs
Updating, referencing and maintaining customer accounts in our inventory/CRM system
Investigate and troubleshoot customer service issues and offer solutions to our customers to achieve their goals
Directing customer leads to outside sales and creating new customer accounts for sales team
Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
Maintain customer data and update changes to existing accounts in the corporate database
Address client inquiries regarding status of orders, payment, refunds, etc
Verify pricing and availability of product
Forward customer leads and liaise with outside sales
Expediting work orders
Updating and referencing the company's CRM system (Oracle)
Supply and inform clients of pricing, credit terms as well as entering orders in system
Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals

Requirements Here is what's important to have to apply**:

Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
Proactive & Positive to think like a customer, act like an owner, provide solutions and execute with impact
2+ years' experience in a similar role dealing with customer inperson
Exceptional verbal and written communication skills
Strong problem identification and resolution skills
Computer experience: Microsoft Office,
Excellent organizational skills and attention to detail
Enjoys working in a fastpaced customer facing environment

About Us HERE WE 'GROW' AGAIN**On July 29, 2022 Saint-Gobain completed the acquisition of Kaycan, a manufacturer and distributor of exterior building materials in Canada and in the United States. With this acquisition, Saint-Gobain reinforced its worldwide leadership in light and sustainable construction by becoming the top siding player in Canada. We are excited to add new complementary products to our already broad offering of exterior building solutions.

In support of this acquisition, Saint-Gobain has an exciting career opportunity for a
Customer Service Representative at our Peterborough branch to join our team.

Legal Statement

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request.

This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Job Reference:
CAN00651