- Receive and record calls from customers
- Input details from customers to generate work order packages ( Work orders, manifests, 's, etc.)
- Utilize multiple electronic platforms to complete daily tasks (CRO, HMM, ARI, ITRAX)
- Schedule and dispatch drivers
- Assist in processing of completed work order
- Oversee driver pickup and delivery
- Customer focused approach with an emphasis of maintaining client and employee relations
- Set up and maintain project folders
- Additional responsibilities include the following:
- Equipment maintenance scheduling. Assist management and drivers in scheduling Truck, trailer and bin maintenance.
- Working with department management and site crews to provide resources and guidance to ensure tasks are completed on time
- Yard and shop duties. Equipment operation including forklift, skid steers and small loaders. Maintaining washbay and shop house keeping.
- Parts running, picking up project supplies from various vendors in town.
- 2-5 years' experience in a dispatch and/or project coordinator function
- Post-secondary education in logistics, transportation and/or business or equivalent training and/or on the job experience
- Experience or knowledge of waste industry
- CDL Driver Preferred (Class 1 or 3)
- Knowledge of local roads and highways, dangerous goods routes and road bans
- Excellent organizational skills with an ability to prioritize projects and multi-task in a fast-paced environment
- Strong customer service focus, professional and effective communicator both verbally and in writing
- Strong problem-solving skills, ability to gather and analyze information and resolve problems quickly
- Strong interpersonal skills and the ability to deal effectively with individuals at all organization levels
- Flexible and adaptable, willing to take on more responsibilities as needed, and devote time necessary to complete deadlines.
- High attention to detail, demonstrated ability for accuracy
- Ability to multi-task, prioritize, and work under tight deadlines
- Ability to reliably handle confidential information
- Is team oriented and dedicated to helping the team achieve its goals
- Adoption and demonstration of SECURE's Values
- Competitive industry wages, and compensation programs which includes:
- Employer paid benefits: health, dental & more
- Health care spending account
- Employee wellness program
- Employee savings plans
- Career progression
- A competitive employee referral program
- Industry leading safety standards
- Community investment initiatives
Dispatcher - Fort McMurray, Canada - Secure Energy
Description
About Us
SECURE is a leading Waste Management and Energy Infrastructure business headquartered in Calgary, Alberta. Our extensive infrastructure network located throughout western Canada and North Dakota includes Waste Management Facilities, Industrial Landfills, Pipeline Operations, Metals & Mining, and Specialty Chemicals, Energy Infrastructure include Blending & Facility Supply and Trading & Storage.
Our number one goal every day is to go home safe. Like our values state, working the SECURE way starts with working safely. Safety is the cornerstone of our culture, because if we are not safe, nothing else matters.
Your Opportunity at SECURE Energy
SECURE Energy provides waste management services through the Fort McMurray Oilsands region. The Dispatch Coordinator is responsible for the communication and coordination of transporting bins to and from customer locations with our drivers throughout the region.
A Day in The Life
The responsibilities of this role include, but are not limited to:
Skills, Experience, & Qualifications
The successful candidate will have:
What's in it for you:
At SECURE, we focus on opportunities for growth and improvement; for our employees, our customers, our partners, and the communities we operate in. We are an energetic team, driven by the needs of our customers, and we care about making a meaningful contribution. We strive to attract, retain, and motivate employees by offering a competitive compensation package that recognizes employee contributions and performance.
In addition to rewarding job opportunities, we offer:
We believe our team's strength comes from our diversity.
Every SECURE employee has a right to feel safe and welcome. We pride ourselves on being respectful workplace where all employees have equal access to opportunity and support.
We are a trusted partner. We extend those same efforts outside of the organization through our respectful engagement with our diverse base of stakeholders in the communities in which we operate.
Applicants are not assessed on the grounds of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, or physical handicap. Our operations span across Canada and the United States and we actively seek out a wide range of applicants for both field operations and office roles.