Night Auditor- Ft/pt - Revelstoke, Canada - The Sutton Place Hotels

The Sutton Place Hotels

Verified Company

Revelstoke, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management.

Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years.

As Canada's fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests.

The Sutton Place Hotel and Revelstoke Mountain Resort (RMR) are a division of Canada's largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for endless outdoor adventure, big mountain riding and an authentic Canadian resort town.

If you love to connect with people and have a passion for providing an exceptional hospitality experience, then we invite you to join our Sutton Place Family
Night Audit Agent
Key Responsibilities

Checkin and checkout services
Answering guest inquiries, accommodating special requests and assisting in resolving and concerns or issues in person or via telephone
Prepare, check, and correct room rate variances by conducting thorough audits
Ensure wakeup calls are set for the morning to ensure accuracy & complete as required
Runs the nightly processing sequence to reset systems for the next days' use
Prepares and transmits credit card deposits
Balance the rooms audit
Keep team informed of all problems, emergencies and unusual matters of significance
Adheres to all established credit and inventory control procedures
Present statement of charges to departing guests and receive payment
Identify and record special billing instructions and notify Accounting
Minimize loss of revenue by adhering to all established credit and inventory control procedures
Ensure the security of keys, company and guest information
Report unsafe work conditions, areas requiring repair or suspicious persons
Must be able to assist with parking and retrieving of guest vehicles if required
Assisting with emergency response as required

Qualifications:

This is an excellent opportunity for an, energetic, selfmotivated, teamoriented individual, with a minimum 2 years previous customer service experience.
1 year's previous guest service/front desk or accounting experience is required
Previous professional experience requiring the use of a computer is required
Strong knowledge of computer systems required, OPERA (or similar) and additional languages are an asset.
A valid driver's license with clean drivers abstract; the ability to drive manual (standard) vehicles is an asset.
Proven, exceptional guest service and communication (both verbal and written) skills
Strong attention to detail and problemsolving abilities
Position requires continuous standing and walking throughout the shift.

Benefits:

Employee Pass to Revelstoke Mountain Resort
Bike to work incentive.
Reciprocal deals on lift tickets at other local mountains.
Third Party partnership discounts for all employees.
Group Life Insurance, Extended Health, Dental, Vision Care (after 3 months of fulltime service)
Matching RRSP program (after 1 year of fulltime service)

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the mínimal requirements of the applicable skills required.
**ABSOLUTELY NO PHONE CALLS PLEASE