Support Specialist I - Regina, Canada - CLEAResult

CLEAResult

Verified Company

Regina, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are looking for a talented individual

Reporting to the Associate Program Manager, the Support Specialist I is a key member of the CLEAResult team as they are the first point of contact for all Saskatchewan customers.

Our Saskatchewan team currently delivers an energy efficiency program that assists customers with an income of 70k or less with reducing their energy bills through the installation of energy-saving products and one-on-one coaching with an Energy Coach.

The Support Specialist will perform outbound calls to schedule appointments as well as take inbound calls to provide program information, or handle escalations.

For this opportunity, you're a great fit if you can

Ensure a safe work environment
Live the CLEAResult Culture
Answer caller questions through a variety of channels utilizing scripts and your knowledge to resolve customer challenges
Identify customer needs and provide solutions
Conduct outbound calls to assist customers in booking appointments
Support daytoday program deliverables as determined by the program plan
Maintain accurate records in a database including properly documenting customer interactions
Consistently meet Key Performance Indicators (KPIs)
Contribute to process improvements in a teambased environment
Other responsibilities as required

In this exciting career opportunity, you will have

Excellent verbal and written communication skills
Strong analytical, problemsolving and decisionmaking capabilities
Excellent interpersonal skills to effectively work crossfunctionally, build relationships, and provide exceptional customer service
Excellent attention to detail and organizational skills

Pay:
$19.00 per hour

Benefits: