Client Services Coordinator - Ottawa, Canada - Carefor Health & Community Services
Description
Job Position:
CSC - Full Time
Reporting to:
Supervisor, CSC
Location:
Ottawa
Job Group:
Unionized (CUPE)
The Client Services Coordinator works as part of a team to implement Carefor's approved or prescribed processes to ensure every client visit is properly scheduled, every service provider's caseload is properly assigned, and client expectations are met.
Primary Responsibilities include:
- Schedules service providers for client visits in areas assigned by manager
- Provides work schedules to staff that meet client needs and maximize continuity of care.
- Keeps up to date with daily changes such as staff availability, changes in client service authorizations and/or care plans
- Ensures client and service provider information is accurate and up to date in the scheduling database
- Verifies visit confirmations from field staff and processes in a timely manner to be processed by the billing department
- Verifies payroll information for field staff in a timely manner ensuring accuracy of hours, mileage, stats and premiums.
- Contacts LHIN regarding discrepancies in frequency, authorization for extra visits or not seen/ not found visits, extensions to planned review dates
- Works collaboratively as part of a team willing to assist others and mentor new staff
- Contributes to the principles of customerfocused service and continuous quality improvement
- Functions and completes all duties in compliance with Occupational Health and Safety legislation, regulations, and Carefor policies, procedures, and standards
Qualifications:
- Diploma or Degree from an accredited College or University/ currently enrolled in a college or University program
- Previous scheduling experience preferred
- Experience using database software and Microsoft Office Suite
- Accurate and efficient computer dataentry skills
- Knowledge of medical terminology is considered an asset
- Demonstrated problem solving skills
- Excellent interpersonal skills
- Proven ability to manage coinciding demands, and demonstrated flexibility to adjust
- Ability to respond appropriately in pressure situations with a calm and professional demeanor
- Ability to plan, organize and coordinate activities
- Must be able to work independently and within a team
- Excellent communication skills, both verbal and written
What we offer you:
- Competitive annualized CAD$39, $ $49, $25.31).
- Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
- Flexible schedule and work arrangements
- Work life balance & Float Holidays
- Professional development opportunities
- A collaborative team culture that supports making a difference in the lives of our client
INHP
Job Types:
Full-time, Permanent
Pay:
$20.47-$25.31 per hour
Benefits:
- Company pension
- Employee assistance program
- Flexible schedule
- Onsite parking
- Paid time off
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- Evening shift
- Weekends as needed
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
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