Analyst, Technology Support - Toronto, Canada - Canada Goose Inc.

Canada Goose Inc.

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description
Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story.

At the heart of it is our promise to inspire and enable all people to thrive in the world outside.

To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger.

One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm.

We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

The IT Support Associate is responsible for providing first-rate technical support to our executives, stakeholders, and retail stores.

This role is crucial in ensuring the seamless operation of daily technology needs and managing the onboarding and offboarding processes effectively.

The associate will be a hands-on problem solver with strong technical troubleshooting skills.

Handle onboarding and offboarding processes, including access requests.
Record, track, and escalate incidents via ITSM system, Service Now.
Configure and support workstations, tablets, cell phones, and Audio/Visual conferencing technologies.
Image and configure workstations, laptops, Point of Sales, and other computing equipment as required.
Support printers, copiers, IP Phones, and various other peripheral devices.
Implement and support Audio/Video conferencing technologies.
Perform security and operating system updates, software deployment, and troubleshooting.
Collaborate with IT Operations team members on escalated issues (Enterprise Applications, Infrastructure, and Cybersecurity), including WAN and network availability.
Deliver exceptional service to all departments, utilizing available resources while meeting set SLAs.
Document technical procedures for new technologies and update/maintain existing technical documentation. Provide dedicated support for defined members of the Canada Goose Executive Team, prioritizing their IT needs and ensuring optimal functioning of their systems.

About you:

A postsecondary education in Information Technology or equivalent
ITIL Foundations, A+, Network+, M365 and Managing Modern Desktops and Devices MD101T certifications are considered assets
Experience with compliance and governance frameworks (SOX preferred)
Firm grasp of basic networking concepts

2-3 years of experience in:

ITSM, Service Now
Providing Technical Support to endusers
Basic hardware (desktop/laptop/IOS), Microsoft Windows and Office troubleshooting
Deployment, support, and management of meeting rooms (AV hardware)
Desktop imaging over WDS, WDT, and Dell Deployment toolkit
Mobile Device Management (MDM) such as Intune and JAMF Pro
Creating and managing user Accounts within Active Directory and Office36
Organizational change requests in Office 365, Active Directory, MS Exchange and OKTA
Support Windows 10, Mac OSX, IOS, and Android operating systems
Providing support to organizations that enforces proxy service, MFA/SSO and 2FA
Experience with virtual desktop and thin client in an enterprise multisite environment
Demonstrated experience enforcing standards policies and procedures
Attention to detail and commitment to a high degree of accuracy
Understand the importance of good customer service skills
Can easily make the needed connections between systems, processes, and individuals to facilitate change.
Strong verbal and written skills, and the ability to work courteously and effectively.

Additional Information

What's in it For You?

A company built on Canadian roots and heritage
Your work is recognized with a comprehensive and competitive Total Rewards Program
Opportunities for career growth through numerous internal and external programs
Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
Be a part of _CG Gives_. Donation matching and paid volunteer time to help the organizations you care about
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.

We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service.

Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal