Customer Care Agent - Toronto, Canada - Kumon North America, Inc.

Kumon North America, Inc.

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary:

Customer Care Agents support Kumon North America's Customer Service function and its mission is to handle all responsibilities surrounding lead management.

The intent is to streamline operations to align with our Customer Relationship Management (CRM). Agents bridge the gap between the customer and the Kumon brand.

The role and responsibility of this person is to ensure that each touchpoint across the customer journey is engaging, efficient and effective.

The role:

Kumon North America Inc. position
Bilingual in Spanish/English required
Remoteonly (workfromhome), open to applicants in Canada
7.5 hours a day; between 11:30am8pm EST as determined by management, no weekends
This is an hourly position and is not eligible for benefits or paid vacation
Requires work up to 40 hours except for statutory holidays (i.e., Jan 1st, Dec 25th)

Salary range:
$ $25.66 an hour

Core Job Responsibilities:

Answer calls to 1800ABC-MATH and Kumon Centre phones that are part of the Kumon Lead Management System (KLMS)
Manage calls from new customers seeking information about the Kumon Program and interested in booking an appointment.
Answer complaint calls and document
Work closely and collaborate with all things related to the CRM (Salesforce)
Other duties as assigned.

Qualifications: