Service Technician - Brampton, Canada - DXP I NatPro

DXP I NatPro

Verified Company

Brampton, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SERVICE TECHNICIAN - PUMP AND COMPRESSOR PRODUCTS

DXP/Natpro is looking for a
Shop Service Technician to join our team to perform shop Inspections, repairs, field services/repair, start-ups and site commissioning, and someone with great customer service to also provide warranty resolution/ administration for the Eastern provinces.

This position is full-time and will be located in our Brampton, ON office.

Your responsibilities will include;

Being responsible for daytoday functions related to Service Inspection and Repair, Startups and Site Commissioning, chargeable shop and field service, and Warranty resolution/ administration (risk management).
Responsible for shop fabrication and assembly (production orders) for Pumps/compressors, motors, engines, alignment, and baseplates.
To be a key point of contact for Customers, DXP/Natpro internal organization, Represented Manufacturers, and Sub suppliers as they relate to After Market Service and Warranty matters that you are assigned.

In this role, you will,

Be a point of contact for the Customer on service and warranty related matters assigned to you.
Be responsible for inspection of pump and / or compressor equipment.
Field Service Inspection and Repair as assigned
Liaison between the various contractors and service support team.
Prepare comprehensive shop and field service reports for submission to end users, DXP/Natpro Represented Manufacturer's and internal departments.
Prepare all the required system documents towards ensuring effective and efficient quotation and order processing.
Provided superior product support (including warranty), to DXP/Natpro Represented Manufacturer's installed population of pumps and compressors.
Work directly with represented manufacturers to obtain technical information, costing, specific requirements, and warranty support for orders assigned to you.
Maintain Service vehicles, Service tools and supplies assigned to you.
Work closely with Technical Services to provide input and support related to customer process and issues.

Required Experience and Education:

Five years' experience working within an After Market Service Department in rotating equipment, preferably pumps, motors and drives.
Technical education and background, (Journeyman ticket or equivalent rotating equipment experience is an asset)
The ability to understand, implement and practice the principals of root causes failure analysis.
The ability to work on multiple projects and prioritize while meeting deadlines.
Strong verbal, written, and analytical skills. (With a focus on technical) and ability to read and comprehend complex technical documents translating factual information into clear and comprehensive recommendations, and proposed solutions.
Superior organizational skills, a selfstarter who can work independently and as part of a busy team.
The ability to facilitate solutions between customers and represented manufactures.
Better than average computer skills, specifically Excel, Word, and Outlook.