Sales & Service Representative - Calgary, Canada - Evoqua Water Technologies

Description

Date:
Nov 6, 2023


Location:
Calgary, AB, CA, T2A 6T7


Company:
Evoqua

About Evoqua Water Technologies

We are excited to announce that Evoqua has now joined Xylem.

By uniting our complementary approaches, products, and expertise, we enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used, and returned to nature.

Together, we bring uniquely powerful capabilities to solving the world's greatest water challenges.

At every level, our global team is committed to access, equity, inclusion, and diversity.

Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas.

If you are excited and passionate about solving water, we want to hear from you.

• Position Summary
• This position is within the Light division and is responsible for managing and growing customer accounts. It supports the installation and maintenance of high purity water systems and equipment. Works with a sense of urgency to offer innovative and bold solutions to our customers. Additionally, it drives profit by identifying needs and upselling / crossselling additional products to existing customers.
• Core Responsibilities and Tasks
• Owns and leads the customer experience by delivering sales and service solutions; proactively communicates the advantages and features of our products to add value for our customers and grow wallet share
• Achieves sales and profit goals by utilizing consultative sales techniques to upsell and cross sell additional products and services to existing customers
• Supports the installation and maintenance of water and wastewater systems and equipment; services, installs and maintains pumps, motors, piping and other mechanical systems as well as electrical circuits
• Primarily grows existing accounts, may search for new business
• Responds to customer questions and overcomes objections to close quality sales
• Documents all prospects information, communications and sales in CRM system
• Lives Evoqua's culture and exemplify our Growth Enabling Behaviors to be highly enabled to deliver, highly empowered to succeed, and highly accountable to lead
• Sells lesscomplex products and services; completes routine sales following established practices and policies
• Focuses approximately 80% of time on service and 20% of time on sales
• Other duties as assigned

• Position Requirements

• FORMAL EDUCATION:
• Required:
• High School Diploma or equivalent
• 35 years of experience
• Previous technician experience required
• Preferred:
• BA/BS preferred
• KNOWLEDGE & EXPERIENCE:
• Required:
• Strong communication skills
• Intradepartmental communication for purpose of alignment/information sharing
• Responsible for more transactional type sales, with lower levels of complexity
• Ability to be coached and learn sales techniques and company offerings
• Ability to learn about the collaborative selling process
• Ability to work under clearly defined guidelines
• Must have an acceptable driving record to be insurable to drive for company business
• Basic understanding of ERP and CRM systems
• Additional DetailsTRAVEL REQUIREMENTS: 30% to 60%
• Evoqua Water Technologies prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation or any other category protected by applicable federal, state or local law. Evoqua Water Technologies takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity

EEO is the Law - Poster (PDF)