Service Advisor - London, Canada - RAY CULLEN CHEVROLET BUICK GMC LTD
Description
Duties:
- Greet all customers promptly or, if unavailable, acknowledge their presence.
- Assist customers with requests for repair.
- Verify service concerns; preferably accompany the customer to their vehicle to perform a walkaround inspection and obtain an accurate odometer reading.
- Obtain customer and vehicle data.
- Examine every customer's service history before completing repair order.
- Indicate on repair order the exact repair instructions and main reason(s) for service call.
- Obtain customer's written approval on all repair orders.
- Communicate with service customers to confirm nature of mechanical problem(s).
- Provide estimates for labor and parts. Contact the customer by telephone for work order approval if unauthorized at time of initial meeting.
- Followup on work in progress of each repair order during the day.
- Implement followup system of all repair orders to track progress.
- Advise customers on status of vehicle to communicate high customer care standards.
- Offer and arrange alternative transport for customers, if necessary.
- Answer all technical repair work and price related questions for customers.
- Explain the details of the work order to reassure customers of work completed.
- Notify customers immediately if additional work is required.
- Verify all repair orders to ensure completion prior to customer delivery.
- Notify customers of work completed and charges prior to customer pickup.
- Advise customers of the location of their vehicle or accompany them to the vehicle.
- Testdrive vehicle or refer task to Shop Foreman.
- Complete closing of work order; sign off on finished work and inform customer that vehicle is ready for pick up.
- Confirm each customer's method of payment and if necessary, obtain approval of credit.
- May contact customers when specialorder parts arrive.
- Verify customer information and update if necessary.
- Resolve customer complaints courteously and promptly, or refer to Service Manager.
- Keep abreast of relevant changes in automobiles and dealership products.
- Maintain awareness of factoryrecommended maintenance schedules.
- Attend all department meetings, and perform any other duties as required.
Qualifications:
- High School Diploma.
- 23 years' related experience in an automotive service environment.
- Knowledge of related inhouse dealership computer systems, an asset.
- Basic mechanical and warranty knowledge.
Skills:
- Excellent organization and multitasking abilities.
- Good visual acuity to assess service needs.
- Strong problem solving expertise.
- Pleasant telephone manner.
- Effective listening and communication skills.
- Manual dexterity for typing / keyboarding.
- Computer literate to look up customer's service history, enter repair order information and update customer data.
Benefits:
- Dental care
- Extended health care
- Onsite parking
Schedule:
- 8 hour shift
- Overtime
- Weekend availability
Work Location:
In person
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