Service Advisor - London, Canada - RAY CULLEN CHEVROLET BUICK GMC LTD

RAY CULLEN CHEVROLET BUICK GMC LTD
RAY CULLEN CHEVROLET BUICK GMC LTD
Verified Company
London, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter


Description

Duties:

  • Greet all customers promptly or, if unavailable, acknowledge their presence.
  • Assist customers with requests for repair.
  • Verify service concerns; preferably accompany the customer to their vehicle to perform a walkaround inspection and obtain an accurate odometer reading.
  • Obtain customer and vehicle data.
  • Examine every customer's service history before completing repair order.
  • Indicate on repair order the exact repair instructions and main reason(s) for service call.
  • Obtain customer's written approval on all repair orders.
  • Communicate with service customers to confirm nature of mechanical problem(s).
  • Provide estimates for labor and parts. Contact the customer by telephone for work order approval if unauthorized at time of initial meeting.
  • Followup on work in progress of each repair order during the day.
  • Implement followup system of all repair orders to track progress.
  • Advise customers on status of vehicle to communicate high customer care standards.
  • Offer and arrange alternative transport for customers, if necessary.
  • Answer all technical repair work and price related questions for customers.
  • Explain the details of the work order to reassure customers of work completed.
  • Notify customers immediately if additional work is required.
  • Verify all repair orders to ensure completion prior to customer delivery.
  • Notify customers of work completed and charges prior to customer pickup.
  • Advise customers of the location of their vehicle or accompany them to the vehicle.
  • Testdrive vehicle or refer task to Shop Foreman.
  • Complete closing of work order; sign off on finished work and inform customer that vehicle is ready for pick up.
  • Confirm each customer's method of payment and if necessary, obtain approval of credit.
  • May contact customers when specialorder parts arrive.
  • Verify customer information and update if necessary.
  • Resolve customer complaints courteously and promptly, or refer to Service Manager.
  • Keep abreast of relevant changes in automobiles and dealership products.
  • Maintain awareness of factoryrecommended maintenance schedules.
  • Attend all department meetings, and perform any other duties as required.

Qualifications:

  • High School Diploma.
  • 23 years' related experience in an automotive service environment.
  • Knowledge of related inhouse dealership computer systems, an asset.
  • Basic mechanical and warranty knowledge.

Skills:


  • Excellent organization and multitasking abilities.
  • Good visual acuity to assess service needs.
  • Strong problem solving expertise.
  • Pleasant telephone manner.
  • Effective listening and communication skills.
  • Manual dexterity for typing / keyboarding.
  • Computer literate to look up customer's service history, enter repair order information and update customer data.

Benefits:


  • Dental care
  • Extended health care
  • Onsite parking

Schedule:

  • 8 hour shift
  • Overtime
  • Weekend availability

Work Location:
In person

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