IT System Administrator - Guelph, Canada - Prosites Inc

Prosites Inc

Verified Company

Guelph, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary:

The
IT Systems Administrator is a hands-on technology operations role, that is primarily responsible for providing enterprise systems administration, with a focus on Identity and Access Management (IAM), as well as Productivity and Collaboration.

This role provides end-user and endpoint support, as an integral part of the 'IT End-User Experience'.

Qualifications and Key Skills:

Achievement of the 'MS102: Microsoft 365 Administrator' Certification preferred.
2+ years' experience in a nonentrylevel IT role, identifying, troubleshooting, and resolving technical problems, using critical thinking and analytical skills with or without supervision, required.
2+ years' experience, providing some capacity of support to endusers on Microsoft Windows 10/11 endpoints, joined to Azure Active Directory with Autopilot Device OOBE Provisioning, required.
Strong Previous Experience in the support of Apple MacOS endpoints in a Mobile Device Management (MDM) environment, with integration to Apple Business/School Manager, preferred.
Experience with Microsoft Teams Voice Administration or Adobe Cloud Administration, highly desirable.
Strong understanding of IT enduser and endpoint maintenance responsibilities, processes, and procedures.
Existing knowledgebase documentation skills, with the ability to articulate knowledge to nontechnical staff in both written and verbal communications.

Responsibilities:

Triage, prioritize, escalate, and execute resolution on support requests and project tasks daily in an ontime fashion, while being organized, efficient and doing so in an expedited fashion.
Provide ownership and regular status updates that meet SLA on all assigned service requests and project tasks, until request has been resolved.
Review Network Monitoring Tool daily, looking for proactive maintenance opportunities.
Utilize Endpoint Management Tool to maintain OS and software update compliance on all workstations/servers.
Monitor Endpoint Protection Tool and perform updates or act as needed.
Maintain the Software License Management Tool, with regular enduser license audits
Provide credential administration through the Identity and Access Management Tool
Monitor and Maintain Database Backup/Recovery Tool, escalating failures to Infrastructure, as needed.
Create and maintain knowledgebase documentation, as well as standard operating procedures.
Provide handson support as part of an ITIL service desk environment, including provisioning new workstations and peripherals, coordinating associated purchasing, and facilitating network/electrical additions with vendors.
Participate in regular auditing of enduser access, service request status, and hardware inventory.