- Opportunities for professional development and career growth
- A dynamic, collaborative, and mission-driven work environment
- Develop and execute customer experience strategies aligned with company goals and values
- Analyze customer feedback, performance data, and trends to identify opportunities for improvement and innovation
- Lead initiatives that enhance customer satisfaction, retention, and loyalty
- Partner with internal teams to ensure a seamless and consistent customer experience across all channels
- Hire, train, coach, and mentor customer service representatives and dispatchers
- Create and manage team schedules to ensure optimal coverage and efficiency
- Establish, track, and report on key customer experience KPIs
- Manage customer escalations and resolve issues promptly with a balanced, customer-first approach
- Monitor dispatch operations and ensure issues are addressed quickly and effectively
- Stay informed on industry trends and competitor offerings to continuously improve service delivery
- Bachelor's degree in Business, Marketing, or a related field
- 3+ years of experience in customer experience, customer service, or a related role
- 2+ years of experience managing and developing team members
- Strong analytical skills with experience interpreting customer data and feedback
- Excellent communication and interpersonal skills with a customer-centric mindset
- Familiarity with customer experience tools and platforms (e.g., CRM systems, survey tools)
- Strategic thinker with the ability to implement innovative, practical solutions
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Customer Experience Supervisor
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Only for registered members Vancouver, British ColumbiaWe are seeking a passionate and driven Customer Experience Supervisor to lead and elevate our member experience across all touchpoints. · Bachelor's degree in Business, Marketing, or a related field · ...
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Customer Experience Supervisor
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Only for registered members Vancouver $50,000 - $56,000 (CAD)We are seeking a passionate and driven Customer Experience Supervisor to lead and elevate our member experience across all touchpoints. · Develop and execute customer experience strategies aligned with company goals and values · Analyze customer feedback, performance data, and tr ...
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Member Experience Supervisor
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Overnight Guest Experience Supervisor
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Overnight Guest Experience Supervisor
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Cleaning Supervisor
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CG Supervisor
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Customer Experience Supervisor - Vancouver - Fed
Description
About us:
We are seeking a passionate and driven Customer Experience Supervisor to lead and elevate our member experience across all touchpoints.
The Customer Experience Supervisor will play a key role in shaping how our members interact with Fed, collaborating cross-functionally to deliver consistent, high-quality service while supporting operational excellence.
What Makes Us Different:
Key Responsibilities:
Qualifications:
If you are passionate about customer experience, sustainability, and delivering meaningful impact through your work, we would love to hear from you.
Annual base salary for this role is $50,000-$56,000, dependant on experience.
Thank you to all applicants; only those selected for an interview will be contacted.
#J-18808-Ljbffr
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Customer Experience Supervisor
Only for registered members Vancouver, British Columbia
-
Customer Experience Supervisor
Only for registered members Vancouver
-
Member Experience Supervisor
Full time Only for registered members Vancouver
-
Member Experience Supervisor
Only for registered members Vancouver, BC VY Z
-
Overnight Guest Experience Supervisor
Full time Only for registered members Surrey
-
Overnight Guest Experience Supervisor
Only for registered members Surrey, BC
-
Overnight Guest Experience Supervisor
Full time Only for registered members Surrey, BC
-
Lighting Supervisor
Only for registered members Vancouver, British Columbia
-
Crowd Supervisor
Only for registered members Vancouver, British Columbia
-
Lead Crowd Artist
Only for registered members Vancouver, British Columbia
-
CG Supervisor
Only for registered members Vancouver, British Columbia
-
Health Care Aide Casual Lakeview
Only for registered members Vancouver, British Columbia, Canada
-
Cleaning Supervisor
Only for registered members Vancouver, BC, Canada
-
Cleaning Supervisor
Only for registered members Vancouver
-
Retail Sales Supervisor
Only for registered members Vancouver, British Columbia
-
CG Supervisor
Only for registered members Vancouver, British Columbia
-
Team Lead
Part time Only for registered members Vancouver, BC
-
Clinical Supervisor, Family Preservation
Only for registered members Vancouver, BC
-
Health Care Aide
Only for registered members Vancouver, British Columbia
-
Compositing Supervisor
Only for registered members Vancouver, BC, Canada
-
Compositing Supervisor
Only for registered members Vancouver, British Columbia