Intern Conversion Only: Pension Administration - Québec, Canada - Willis Towers Watson

Willis Towers Watson

Verified Company

Québec, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Intern Conversion Only:
Pension Administration Analyst

Montreal, CA

June 08, 2023

WTW benefit consultants have deep experience working with organizations of all types and sizes. We've worked closely with clients to develop some of the most advanced benefit design techniques currently in use.

We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering, and communicating all types of retirement plans.

Note:
Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

Research participant questions and plan issues
Maintain complete and accurate case notes
Work closely with other customer service representatives and client representatives
Complete special projects as needed
Communicate on a proactive basis
Participate in team meetings and training
Read and understand the client's plan documents, amendments, etc.
Follow procedures and guidelines
Able to comfortably question the customer in an encouraging manner so as to affect a positive relationship and establish a comfort level to gain the customer's confidence
Possess the ability to analyze and solve problems in a changeable work environment
Possess a cooperative and positive attitude towards customers and team members
Drive first call resolution while recognizing barriers to excellent service and work towards eliminating them
Ability to multitask, prioritize and manage time effectively
Adhere to assigned schedule during breaks, inbound and outbound calls
Demonstrate strong listening, questioning and call control technique

The Requirements

Excellent ability to communicate effectively with a strong customer service focus
Strong mathematical and personal computer skills
Working knowledge of defined benefit pension plans
12 years in a customer service setting
Proficiency in English and French, both written and oral
Proficiency in Microsoft Windows and Microsoft Office (specifically Excel, Word and Access)
Strong attention to detail
Ability to understand and follow oral and written instructions
Ability to successfully work in a team environment
Must have a secure home office environment that is free from background noise and distractions
Reliable internet connection

**Equal Opportunity Employer