Account Manager I - Surrey, Canada - TD Bank

TD Bank

Verified Company

Surrey, Canada

1 week ago

Posted by:

Sophia Lee

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Account Manager I:

BR

Job Category - Primary

Work Location
King George Vi Boulevard

Employment Type

City

Time Type

Province/State

Hours

Workplace Model

Pay Details

Department Overview

This role is accountable for maintaining an existing portfolio of customers and identifying opportunities to maximize the value of those relationships to the Bank for both credit and noncredit products/services. The role is accountable for delivering a superior customer experience while ensuring compliance requirements and minimizing operational risk. The Account Manager I is responsible for conducting credit analysis for own portfolio.

Job Details

CUSTOMER

Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience
Responsible to lead all aspects of account management, credit and operational risk for an assigned portfolio
Actively use sales platforms to build an understanding of our customers/target needs, industries and markets
Constantly build knowledge of the market, customers and broader economic factors
Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities
Identify customer referral opportunities to internal Bank partners

SHAREHOLDER

Executes sales strategies to retain customers
Deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM)
Meet or exceed business targets
Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile
Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits
Renew credits in a timely manner, meeting targets for expired credits
Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank
Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals
Protect the interests of the organization identify and manage risks, and escalate nonstandard, high risk transactions / activities as necessary
Ensure compliance with regulatory and operational risk requirements
Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and uptodate about the status / progress of projects and / or all relevant or useful information related to daytoday activities
Contribute to the success of the team by willingly assisting others in the completion and performance of work as appropriate.
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand champion for your business area/function and the bank, both internally and /or externally

BREADTH & DEPTH

Professional sales role with a focus on customer relationship management and / or sales advisory support
Maintains a portfolio in line with the business sales model characterized by low to moderate cash management, deposit and credit complexity requirements
Interpret and analyze customer financial statements with credit acumen
Identifies referral opportunities across business lines and segments
Requires an understanding of products/services and key competitors
Possesses a solid understanding of the business, the competitive landscape and economic/market issues
Solves problems of low to moderate complexity by taking a new perspective on existing product and service solutions
Exercises judgement in planning and developing product and service solutions
Work performed under moderate guidance and supervision from management
Coordinates the identification, pursuit or management of accounts/opportunities with others while taking a primary role in managing the relationship

Job Requirements

EXPERIENCE & EDUCATION