Guest Service Agent - Victoria, Canada - Abigail's Hotel

Abigail's Hotel

Verified Company

Victoria, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Abigail's Hotel, located in the heart of Victoria, is an award winning small luxury hotel/bed and breakfast that is synonymous with excellent customer service, elegance and old world charm.

Abigail's is a family owned and operated property that takes great pride in delivering a truly memorable guest experience.

Our team is currently searching for a highly motivated and energetic individual to work in our Front Desk department.

Responsibilities include, but are not limited to:

The processing and handling of reservations and sales related activities
Facilitating guest arrivals and departures
Accounting functions as related to guest registration
Handling and storing of luggage (frequent lifting of heavy suitcases is required)
Concierge related services, requiring a good knowledge of local activities and restaurants
Serving our guest's beverages and evening appetizers
Service delivery to guestrooms when required
Frequent light duty cleaning of public spaces
Providing world class customer service to our guests

Qualifications:

Previous hotel experience is a strong asset but not required
Social Media experience an asset but not required
Knowledge of computers and basic accounting procedures
Fluent English language skills including verbal, reading and written
Multitasker with good organizational skills
Courteous and confident
Good personal grooming and professional presentation
Serving it Right certification is a bonus
Must be willing to work flexible hours, weekends, nights and statutory holidays

This is a permanent full-time position (40hrs/week) with a combination of day and evening shifts. Only those chosen for an interview will be contacted.

Job Types:
Full-time, Permanent

Job Types:
Full-time, Permanent

Salary:
$19.00-$21.00 per hour

Benefits: