Technical Support Representative - Burnaby, Canada - Enersys

Enersys
Enersys
Verified Company
Burnaby, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Job Purpose:

Join the Critical Facilities Technical Support team, supporting the future critical facilities powering solutions. EnerSys / Alpha Technologies Services Inc. has an immediate need for a Technical Support Representative (TSR) for its growing offices. The position provides remote technical product support in a call center environment. The team's primary focus is critical facilities' power systems. The goal is to provide thorough, timely, and professional responses to customers, sales staff, and inside support staff.


Essential Duties and Responsibilities:


  • Document technical support requests in a case management system
  • Communicate effectively and clearly on technical content
  • Act as an advocate for the customer to resolve technical issues
  • Work remotely and collaboratively in a virtual team environment
  • Capture all business opportunities and handoff to the Sales Team
  • Always follow safe working practices

Qualifications:


Minimum

  • Ability to converse clearly and concisely with customers in English, verbal and written
  • Ability to use and operate computers, familiarity with Windows, Excel, Word, and Outlook

Preferred

  • Basic knowledge of electrical fundamentals and electronics
  • Ability to read schematic diagrams to troubleshoot electrical circuits or system failures
  • A functional understanding of test equipment and the ability to read schematics
  • Technical degree in Engineering where/if applicable to the location
  • 12 years of previous power systems installation and/or field support
  • Diploma/Degree in Electronics (Technology) program or equivalent


EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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