Job description

Operations Risk and Administration Associate


  • Entry level
  • No Education
  • Salary to negotiate
  • Montréal


Operations Risk and Administration Associate : 0000AFV9 Description Global Vision. Local Focus.
Things really are different here. A career with HSBC in Canada is truly an experience that few financial service organisations can match.  Here you will find yourself inspired and supported by colleagues whose daily responsibilities cross time zones, continents and cultures.  You will be motivated to aim for your highest aspirations, and enjoy the rewards of belonging to a diverse and growth-driven culture.
Canada is a priority market for HSBC. We remain focused on growing customers locally with our unique products, and we offer a full suite of solutions developed from our global connectivity and network.  HSBC has the institutional strength, capacity and commitment to support our Canadian client’s requirements here and around the world.  Employees who thrive at HSBC are service focused, entrepreneurial and driven. They show collaborative spirit and a quest for continuous improvement, while having the industry expertise and business acumen to deliver.
About Retail Banking & Wealth Management
Retail Banking and Wealth Management serves millions of customers worldwide through our branch network, call centres, and digital and mobile banking. We also connect institutional and retail clients with investment opportunities through our Global Asset Management division.
A day in the life of an Operations Risk and Administration Associate include the following:
To provide operational and administrative support and quality standards to the Retail Banking and Wealth Management (RBWM) business.
Principle Accountabilities:

Meet expectations in terms of speed, certainty and efficiency of response.
Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.
Maintain superior and courteous service to internal and external contacts.
Ensure branch or work area is maintained in accordance with HSBC standards.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Contributes to team-based approach in completing tasks and meeting internal and external customer needs.
Participates in quality, regulatory and compliance training in order to meet performance targets.
Demonstrates Group capabilities.
Promote an environment that supports diversity and reflects the HSBC brand.
Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
Complete other responsibilities, as assigned.
Role Context (The environment and operating conditions of the role including the extent of guidance and authority)
Work involves routine or repetitive tasks under direct supervision.
Work is completed according to well-defined, established procedures involving limited independent judgment.
Supervisor provides direction for unfamiliar situations.
Decisions and quality of work will have an impact on customers and / or functional area.
Role involves some exposure to customers.
May work in call center or branch environment where systems are available in meeting services quality objectives.
May be required to work shifts outside of regular business hours.
Authority Levels Qualifications Knowledge & Experience / Qualifications:

Secondary school graduation.
Professional appearance and attitude.
Team player and development minded.
Strong communication (verbal and written), customer service and interpersonal skills.
Ability to learn and operate new software and technology.
Detailed orientated with good time management and organizational skills.
Ability to multi-task.
Previous customer service / banking industry experience an asset.
Ability to handle large volumes, tight turnarounds and multiple deadlines.
Some experience with conflict resolution required.
Understands / speaks second language is an asset.
HSBC Proud
In 2016, HSBC Bank Canada was named one of the “Best 50 Corporate Citizens” in Canada by Corporate Knights magazine for the fifth consecutive year.
Here are some of the reasons why:

Career Development: Within current role, as well as Canadian and international opportunities
Company Reputation: Offering prestige, strength, and longevity
Business Growth: Underpinned by our drive, and the highest banking standards
International Connectivity:
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About the company

Santander Río es el primer banco privado del sistema financiero argentino en ahorro (depósitos más fondos comunes) y en volumen de crédito. La entidad cuenta con 333 sucursales, más de 2,5 millones de clientes (entre ellos más de 155 mil PyMEs y aproximadamente 1.100 empresas corporativas), más de 6.500 empleados, y tiene presencia en 21 provincias y en la Ciudad Autónoma de Buenos Aires. Es uno de los bancos líderes en medios de pago, en comercio exterior, servicios transaccionales y cash management. Y también uno de los principales protagonistas en los mercados bursátiles, de títulos públicos y cambiarios.

El Banco desarrolla asimismo un amplio programa de responsabilidad social corporativa, focalizado en la educación superior con convenios en 69 universidades argentinas y que incluye también proyectos para generación de empleo.

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